Storm Chasers Beware: BBB’s Guide to Protecting Your Home and Wallet

To communities that have been damaged from storm August 8, 2024. Find below resources that could help you. Please share and pay attention to who approaches you to HELP.

Here is a link from DPOR https://www.dpor.virginia.gov/Consumer_Alert_Storm_Damage/

Better Business Bureau offers tips to help reduce the risk of scams:

Do your research. Find businesses you can trust on BBB.org. Consider getting free quotes before signing a contract. Always check for proof of insurance and licensing. Get references from friends and relatives. 

Beware of “storm chasers” and out-of-town contractors soliciting business. Although not all storm chasers are scammers, they may lack the proper licensing for your area, offer quick fixes, or make big promises they can’t deliver.

Contact your insurance company. Ask about your policy coverage and filing requirements.

Resist high-pressure sales. Some storm chasers use tactics such as the “good deal” you’ll get only if you hire them on the spot. Be proactive in selecting a contractor and not reactive to sales calls on the phone or door-to-door pitches. Ask for identification. Check their vehicle for a business name, phone number, and Illinois license plate. Check ratings and reviews.

Don’t sign over insurance checks to contractors. Get an invoice from the contractor and pay them directly (preferably with a credit card, which offers additional fraud protection over other forms of payment). Do not sign any documents that give the contractor rights to your insurance claims. If you have questions, contact your insurance company or agent.

BBB also warns contractors to beware of storm chasers who masquerade as a local business, collect the insurance money, and then move on, leaving the real business to deal with unsatisfied customers due to bad or unfinished work or unfulfilled warranties.

Scam and Fraud please report to BBB Scam Tracker*********************************

When storm-chasers come knocking

Here’s what to remember as you deal with door-to-door repair folks:

• Don’t make quick decisions. Take their business card and ignore high-pressure sales tactics.
• Ask questions. Are they bonded? Licensed? Insured? Is work done by employees or sub-contractors? Who will be on-site as the supervisor? Do they have Workman’s Comp insurance? Where is their physical office? What’s their direct phone number? Ask for and check references.
• Look at their vehicle. Do they have local plates? Is the company name on display?
• Get written quotes. Be suspicious of low estimates.
• Read everything on the contract carefully.
• Never sign a contract until you have checked that company at BBB.org.