Active Listening for Business Analysts (feat. Craig Rollason and Corrine Thomas)

Active Listening for Business Analysts (feat. Craig Rollason and Corrine Thomas)

Active listening is one of the most valuable skills a Business Analyst can develop — and one of the easiest to get wrong.

In this episode of BA Brew, Jonathan Hunsley from AssistKD is joined by Craig Rollason and Corrine Thomas to discuss how active listening helps business analysts build trust, improve stakeholder conversations and gather better requirements.

The discussion covers:

  • What active listening really means for business analysts
  • Why listening is central to effective stakeholder engagement
  • Common unhelpful listening behaviours and how to avoid them
  • How to prepare yourself to listen properly
  • The value of summarising, silence and open questions
  • How teams can practise and improve their listening skills together

Whether you are a business analyst, service designer, change professional or team leader, this episode offers practical advice for improving conversations and outcomes.

EXPLORE ASSISTKD TRAINING: AssistKD offers Business Analysis and Service Design training online, in person and through eLearning, with over 30 years' experience in professional development.

Relevant courses for this episode:

LISTEN & SUBSCRIBE: Find BA Brew on Spotify, Apple Podcasts and all major platforms.

Tämä jakso on lisätty Podme-palveluun avoimen RSS-syötteen kautta eikä se ole Podmen omaa tuotantoa. Siksi jakso saattaa sisältää mainontaa.

Jaksot(128)

The Secret Stakeholder: Organisational Culture in Business Analysis | BA Brew

The Secret Stakeholder: Organisational Culture in Business Analysis | BA Brew

What is the ‘secret stakeholder’ in Business Analysis, and how can organisational culture influence your stakeholders, projects and change initiatives? In this episode of BA Brew, Jonathan Hunsley and...

25 Syys 29min

Hearing Impairments at Work: What Business Analysts Need to Know

Hearing Impairments at Work: What Business Analysts Need to Know

What is it like to work as a business analyst with a hearing impairment? In this episode of BA Brew, Kerry is joined by Abi and Mike, who share their personal experiences of hearing impairments and ho...

11 Syys 26min

How to Become a Senior Business Analyst: Skills, Career Progression and Opportunities

How to Become a Senior Business Analyst: Skills, Career Progression and Opportunities

What does it take to become a Senior Business Analyst, and how can you prepare for the next stage of your business analysis career? In this episode of The BA Brew, Mike, Lisa and Iurii discuss what be...

28 Elo 26min

Why Service Design Matters | Improving Customer Experience & Digital Transformation

Why Service Design Matters | Improving Customer Experience & Digital Transformation

Why do so many organisations still struggle to deliver great customer experiences? In this episode of BA Brew, Stuart Mullinger speaks with Dr Debra Paul and Jonathan Hunsley about their new BCS book,...

14 Elo 27min

How to Find Your Business Analysis Voice | BA Career Advice from Industry Leaders

How to Find Your Business Analysis Voice | BA Career Advice from Industry Leaders

Technical skills are only part of becoming a successful Business Analyst. Learning how to communicate with confidence, influence stakeholders and ask the right questions is what helps great Business A...

31 Heinä 30min

How to Improve Digital Change Collaboration: An Introduction to Service Frameworks (feat. Chris Pyatt and Victoria Banner)

How to Improve Digital Change Collaboration: An Introduction to Service Frameworks (feat. Chris Pyatt and Victoria Banner)

Service frameworks are a powerful yet often overlooked tool that can fundamentally change how teams understand, collaborate, and achieve outcomes.In this episode of BA Brew, Jonathan Hunsley from Assi...

12 Kesä 26min

Business Analysis Mode: Stuck On (feat. Stu Mullinger)

Business Analysis Mode: Stuck On (feat. Stu Mullinger)

Once you learn business analysis skills, do they ever really switch off?In this episode of BA Brew, Mike, Ruth, Kerry and Stu discuss how BA thinking becomes embedded into everyday life - shaping how ...

29 Touko 27min

Informal Networks & Gossip in Business Analysis (feat. Carlos Pullen-Ferreira)

Informal Networks & Gossip in Business Analysis (feat. Carlos Pullen-Ferreira)

Informal networks are one of the most powerful – and often overlooked - forces in organisations. For Business Analysts, understanding how information really flows can make the difference between strug...

15 Touko 28min

Suosittua kategoriassa Liike-elämä ja talous

sijotuskasti
vallattomat
psykopodiaa-podcast
mimmit-sijoittaa
rss-rahapodi
rss-oivalluksia-rahasta-elamasta
rss-hereilla
ostan-asuntoja-podcast
rss-paasipodi
oppimisen-psykologia
rss-set-for-life-sijoita-ja-vaurastu
rss-rahamania
rss-kaupan-tila
rss-paikoillenne-valmiit-laakikseen
rss-sami-miettinen-neuvottelija
rss-markkinointia-ilman-jargonia- meeri-karusaari
rss-inderes
rss-bisnesta-bebeja
juristipodi
syo-nuku-saasta