879: The AI Pilot Phase is Over: How to Move From AI Investment to Genuine Business Impact W/ Joseph Postiglione, Sr.

"If you're not completely sure about what you want to try to achieve, how will you know you ever achieved it?" - Joseph Postiglione, Sr., Author, Protecting Expected Outcomes in the Age of AI

AI investments are accelerating, but many organizations are still struggling to turn promising pilots into the business outcomes they expected. The technology may work as intended, but the original business case can quickly get lost once implementation begins.

In this episode, Philip Ideson welcomes back Joseph Postiglione, author of Protecting Expected Outcomes in the Age of AI: Why AI Implementation Must Evolve - And the Emergence of Commercial Control. Drawing on his experience in management consulting and procurement, Joseph explains why organizations need to be more intentional about defining, monitoring, and protecting the outcomes behind their AI investments.

Joseph introduces the concept of "commercial control" as a complement to traditional technology implementation methodologies. He and Philip explore what it takes to build stronger business cases, why efficiency gains need a clear plan for how freed capacity will create value, and how AI itself could help organizations identify when expected outcomes begin to drift.

They also discuss an important opportunity for procurement: bringing their commercial expertise into enterprise-wide AI investments and helping the business connect technology decisions to measurable results.

In this episode, Joseph discusses how to:

-Define expected outcomes before an AI implementation begins

-Build business cases that go beyond savings and efficiency metrics

-Monitor performance and identify why expected outcomes are drifting

-Use commercial control to create earlier opportunities to intervene and adjust

-Position procurement as a valuable contributor to enterprise technology investments

-Turn stronger AI implementation discipline into a source of competitive advantage

Links:

Joseph Postiglione on LinkedIn: https://www.linkedin.com/in/joepostiglione/

Subscribe to the AOP Newsletter: https://resources.artofprocurement.com/art-of-procurement-podcast-subscribe

Subscribe to Art of Procurement on YouTube: https://www.youtube.com/@ArtofProcurement