Customer Web Portals: A Critical Element for an Excellent Customer Experience

Phil LaRochelle, Manager of Business Applications at Dead River Company, as well as President of the ADD User Group, along with Megan Carr, Director, Logistics & Business Intelligence at Paraco Gas, as well as incoming President and chair of the Business Intelligence & Reporting Committee of the ADD User Group join Brian Cohen, ADD Systems Multimedia Specialist and host of ADDcast, to discuss: the AUG’s purpose and benefits of joining; what AUG members can expect at ADD Systems’ upcoming Business Tech Conference; the group’s overall goals for the coming year; and details surrounding chair positions and the time commitments involved. CONNECT WITH ADD SYSTEMS ADD Systems: https://addsys.com LinkedIn: https://www.linkedin.com/company/add-systems Facebook: https://www.facebook.com/ADDSystemsSoftware Instagram: https://www.instagram.com/addsystems Twitter: https://twitter.com/add_systems YouTube: https://www.youtube.com/user/ADDSystemsSoftware

4 Huhti 202313min

Mandee Fish, Jacob Roberson, and Tim Cole of MPX join Brian Cohen, ADD Systems Multimedia Specialist and host of ADDcast, to discuss why print and digital fulfillment isn’t more of a hot topic in the industry; why budget statements trigger so many customer calls; the issue of price plans fluctuating over time; what a fulfillment vendor can do to support a smooth acquisition integration and how outside vendors can support changing market initiatives. CONNECT WITH ADD SYSTEMS ADD Systems: https://addsys.com LinkedIn: https://www.linkedin.com/company/add-systems Facebook: https://www.facebook.com/ADDSystemsSoftware Instagram: https://www.instagram.com/addsystems Twitter: https://twitter.com/add_systems YouTube: https://www.youtube.com/user/ADDSystemsSoftware

7 Maalis 202319min

Rich Rutigliano, President of PriMedia, joins Brian Cohen, ADD Systems Multimedia Specialist and host of ADDcast, to outline how online portals can improve efficiency and benefit a company’s bottom line; how PriMedia’s inVue product integrated with ADD’s SmartConnect can help a company get paid faster; how portals help alleviate phone calls and the need for additional CSRs at the office, and much more! CONNECT WITH ADD SYSTEMS ADD Systems: https://addsys.com LinkedIn: https://www.linkedin.com/company/add-systems Facebook: https://www.facebook.com/ADDSystemsSoftware Instagram: https://www.instagram.com/addsystems Twitter: https://twitter.com/add_systems YouTube: https://www.youtube.com/user/ADDSystemsSoftware

14 Helmi 202315min

ADD Systems’ President Bruce Bott & Senior Vice President / COO Rob Culbertson recap ADD’s 2022 product enhancements & highlights; outline the challenges as well as opportunities that our industries could face in the coming year; discuss the significance of ADD Systems’ 50th anniversary; and offer updates on the upcoming Business Tech Conference. CONNECT WITH ADD SYSTEMS ADD Systems: https://addsys.com LinkedIn: https://www.linkedin.com/company/add-systems Facebook: https://www.facebook.com/ADDSystemsSoftware Instagram: https://www.instagram.com/addsystems Twitter: https://twitter.com/add_systems YouTube: https://www.youtube.com/user/ADDSystemsSoftware

3 Tammi 202319min

Ali Manion & Raevon Redding, the 2022-2023 Walt Disney World Ambassador Team at Walt Disney World in Orlando, FL, joins Brian Cohen, ADD Systems Multimedia Specialist and host of ADDcast, to discuss some very important Disney planning tips & tricks that BTC attendees won’t want to miss! Some of the topics we cover include: an overview of the 2023 BTC locations, including Disney’s Yacht and Beach Club, Shipwreck Beach, Pandora - The World Of Avatar, & Typhoon Lagoon; the best ways to utilize a Park Hopper ticket during your stay; dining options throughout all the resorts and parks; attention given to food allergies or cross contamination concerns while dining on Disney property; meeting your favorite Disney characters & princesses; how to navigate the My Disney Experience App and utilize the Genie & Genie+ features to make sure you’re able to experience all of your favorite rides and attractions; and so much more! CONNECT WITH ADD SYSTEMS ADD Systems: https://addsys.com LinkedIn: https://www.linkedin.com/company/add-systems Facebook: https://www.facebook.com/ADDSystemsSoftware Instagram: https://www.instagram.com/addsystems Twitter: https://twitter.com/add_systems YouTube: https://www.youtube.com/user/ADDSystemsSoftware

1 Joulu 202233min

Shane Sexton, National Sales Manager at Intevacon Fleet Card Solutions, joins Brian Cohen, ADD Systems Multimedia Specialist and host of ADDcast, to discuss Intevacon’s history; what its proprietary fleet card solves for petroleum marketers; what separates Intevacon from other fleet card offerings; and new features that are coming to their product. CONNECT WITH ADD SYSTEMS ADD Systems: https://addsys.com LinkedIn: https://www.linkedin.com/company/add-systems Facebook: https://www.facebook.com/ADDSystemsSoftware Instagram: https://www.instagram.com/addsystems Twitter: https://twitter.com/add_systems YouTube: https://www.youtube.com/user/ADDSystemsSoftware

3 Marras 202210min

Jim Gillis, Energy Consultant at ADD Systems, joins Brian Cohen, ADD Systems Multimedia Specialist and host of ADDCast, to discuss the primary goals he has when visiting with a client; the potential for our clients to gain significant cost savings; opportunities for our clients to grow their respective businesses or bring in additional income; and additional advice that can help them succeed. CONNECT WITH ADD SYSTEMS ADD Systems: https://addsys.com LinkedIn: https://www.linkedin.com/company/add-systems Facebook: https://www.facebook.com/ADDSystemsSoftware Instagram: https://www.instagram.com/addsystems Twitter: https://twitter.com/add_systems YouTube: https://www.youtube.com/user/ADDSystemsSoftware

18 Loka 202211min

Janice Phelps, VP, Direct Customer Sales and Service at Blue Moon Industries joins Brian Cohen, Multimedia Specialist and host of ADDcast, to discuss: the benefits that Microsoft Dynamics GP has over other financial systems; how Dynamics can improve the process over QuickBooks for a diversified company doing any invoicing outside of their main fuel/c-store software; reporting capabilities that lessen the need for manual spreadsheets; and outlining consolidated / fancier reporting approaches. CONNECT WITH ADD SYSTEMS ADD Systems: https://addsys.com LinkedIn: https://www.linkedin.com/company/add-systems Facebook: https://www.facebook.com/ADDSystemsSoftware Instagram: https://www.instagram.com/addsystems Twitter: https://twitter.com/add_systems YouTube: https://www.youtube.com/user/ADDSystemsSoftware

28 Syys 202215min