BPM360 Podcast - Covering Every Angle26 Syys 2025

Process Makes Perfect: A Spirited Conversation with Prof. Hajo Reijers

In this lively BPM360 episode, Caspar and Russell sit down with Prof. Hajo Reijers, whose career spans coding, consulting, and co-authoring the BPM field’s “bible.” The discussion is as energetic as it is insightful: from the quirks of workarounds in hospitals to the excitement of process hackathons, from redesign heuristics to the promise (and pitfalls) of AI in BPM. With plenty of laughs, real-world anecdotes, and a contagious enthusiasm for processes, this conversation shows why BPM is both a serious discipline and a source of endless curiosity and fun.

🔑 Key Takeaways

Applied Nature of BPM – BPM is both an academic discipline and a practical craft; lasting impact comes from linking research with real organizational challenges.
Process Redesign Heuristics – Simple, experience-based improvement patterns have become some of the most cited contributions in the field.
Value of Practice–Academia Hybrids – Consulting experience and academic rigor together provide fertile ground for impactful BPM research and teaching.
Rise of AI in BPM – Large language models and AI agents are rapidly lowering the barrier from theory to practice, opening new ways to validate, optimize, and document processes.
Workarounds as a Research Frontier – Detecting and analyzing workarounds shows how different roles (doctors, nurses, admin staff) experience processes differently, highlighting the gap between “happy flow” models and reality.

We hope you enjoy our BPM Podcast.
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Jaksot(85)

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