EP10 | Julie Hogan (Drift) - Drift's focus on their customer's success and it's churn crushing effects
In today's episode of churn.fm, we have Julie Hogan, VP of the Customer team at Drift - a conversational marketing platform. We chatted about Julie’s early days at both HubSpot and Drift and the chal...
22 Touko 201943min
EP9 | Steli Efti (Close) - How to build a sustainable sales model that drives long term retention
In today’s episode, I chatted to Steli Efti, the CEO & Co-founder of Close. A cloud-based CRM software optimized to help salespeople close more deals. We talked about how Close aligns their sales, su...
15 Touko 201938min
EP8 | Shaun Clowes (Metromile) - Retention and engagement lessons learned building Atlassian’s growth team from 0 to 50 people strong 💪
In today’s episode, I chatted to Shaun Clowes, the Chief Product Officer at Metromile and previous Head of Growth at Atlassian. We talked about how Atlassian measured success in the early days and th...
8 Touko 201944min
EP7 | Pulkit Agrawal (Chameleon) - How to build a churn busting user onboarding experience
On the show today we welcome Pulkit Agrawal, Co-founder & CEO at Chameleon, a platform that helps companies build user onboarding without writing a line code. Tune in as we discuss why you should c...
1 Touko 201941min
EP6 | Nir Eyal (Hooked) - Frequency is the key to building habits into your product
In this episode, I share the mic with Nir Eyal, author of the best-selling book Hooked: How to Build Habit-Forming Products. Listen in as Nir explains the Hook Model, the role of frequency and why f...
24 Huhti 201938min
EP5 | Heidi Gibson (GoDaddy) - GoDaddy's magic metric for crushing churn
Today on CHURN.FM we have Heidi Gibson with us. Heidi is a Senior Director of Product Management at GoDaddy. Heidi was tasked with building a cross-functional growth team of product and marketing, foc...
17 Huhti 20191h 3min
EP4 | Pedro Magrico (Typeform) - Integrations are sticky
Today on CHURN.FM we’re featuring Pedro Magriço. Pedro was previously the Director of Product Growth at Typeform. In this episode, Pedro shares what he learned working at Typeform over the last 5 year...
10 Huhti 201943min
EP3 | Janna Bastow (ProdPad) - Value-based pricing for the win
Janna Bastow is the Founder and CEO of ProdPad. On CHURN.FM today she shares their unique approach to gamifying onboarding and how experimenting with value-based pricing helped them cross over the mag...
3 Huhti 201940min
