#58 How Banks Sabotage Customer Experience
Banks invest heavily in digital transformation, yet many CX initiatives fail. Why do redesigned apps see ratings drop? Why does innovation often miss the mark? This episode exposes the hidden pitfalls...
14 Maalis 202513min
#57 How to Hire the Right UX Team
This episode explores why choosing the right UX design partner is critical for financial institutions. With rising digital expectations, the stakes have never been higher. What should you look for whe...
7 Maalis 202514min
#56 Financial Services Design for the Experience Economy
This UXDA Podcast episode highlights the shift in financial services designs towards building a brand reputation in the Experience economy. In today's digital world, logos or traditional marketing tac...
28 Helmi 202519min
#55 Digital Insurance CX Trends
The insurance industry is transforming significantly—moving beyond risk management to proactive customer solutions. But what's driving this change? In this episode, we explore how digitalization and c...
21 Helmi 202519min
#54 5 User Research Methods
How can financial brands stand out in an industry where customer expectations are higher than ever? The answer lies in user experience research—a powerful tool that uncovers real customer needs, behav...
14 Helmi 202517min
#53 Big Tech VS Big Curse on the Banking Experience
This UXDA podcast episode explores a critical question: Is Big Tech driving innovation in financial services or creating a monopolistic grip that threatens user experience? The discussion is based on ...
7 Helmi 20259min
#52 The Magic of Customer Journey Mapping
This episode of the UXDA podcast reviews a discussion with four seasoned UX architects from UXDA about the transformative power of Customer Journey Mapping (CJM) in financial product design. Discover ...
31 Tammi 202523min
#51 Metaverse: Driving the Creative Economy
This UXDA podcast episode explores how the Metaverse transforms from a futuristic concept into a dynamic digital ecosystem redefining how we live, work, and interact. The creative economy is at the co...
29 Tammi 202517min
