Insights and Innovation: Purple Cloud's Evolution in Retail Communication

Chapters:

0:00 - 1:13: Introduction & Welcome

1:14 - 2:42: Building Purple Cloud: A Focus on Customers

2:43 - 3:59: Scaling vs. Customer Needs

4:00 - 8:09: From Chat to Call Tracking

8:10 - 9:07: Inside the Mind of a Coder

9:08 - 11:43: Purple Cloud’s Integrated Approach

11:44 - 13:33: Call Tracking Accuracy

13:34 - 14:28: Customer Education

14:29 - 17:48: Purple Cloud & VoIP

17:49 - 23:44: Data for Sales Teams

23:45 - 27:05: Navigating Trends: Purple Cloud & AI

27:06 - 30:36: AI over Time

30:37 - 34:47: AI's Potential for Societal Impact

34:48 - 37:00: Closing Remarks

Podcast website: https://160.fm/

Connect with Josh:

Purple Cloud: http://www.purplecloud.com/

LinkedIn: linkedin.com/in/shatkinmargolis

Connect with Jill:

LinkedIn: www.linkedin.com/in/jill-berkowitz

160 Characters is powered by Clerk Chat.