Service Management Leadership - Increase Your Standard Changes
In this episode, Jeffrey discusses the need to increase the number of standard changes.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharin...
3 Sep 6min
Service Management Leadership - The Safest Time During A Flight
In this episode, Jeffrey discusses why it is important to worry about the take-off and landing of our technology servicesEmail Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us...
31 Aug 6min
Service Management Leadership - Anchoring Conversations
In this episode, Jeffrey discusses why it is important to anchor conversations with metricsEmail Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sh...
27 Aug 5min
Service Management Leadership - Why the US Will Never Compete in Men's Soccer Globally
In this episode, Jeffrey applies the US World Cup team to our industry.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge ...
24 Aug 6min
Service Management Leadership - Hardware Asset Management
In this episode, Jeffrey discusses Hardware Asset ManagementEmail Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service ...
20 Aug 8min
Service Management Leadership - Problem Management
In this episode, Jeffrey discusses Problem ManagementEmail Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Deliver...
17 Aug 9min
Service Management Leadership - How Much Has Your Technology Changed?
In this episode, Jeffrey asks how each organizations' technology has changedEmail Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowl...
13 Aug 4min
Service Management Leadership - Why Transformations Fail
In this episode, Jeffrey discusses why transformations failEmail Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service D...
10 Aug 7min
