Swapping Homes and Multicultural & Multilingual Travel with Claire Lutton of HomeExchange

Today I have a special conversation with Claire Lutton, the US team lead for member support at HomeExchange, a French B Corp company. As a member myself for the past three years, it was a pleasure to delve into how this platform creates such personal and unique multicultural travel experiences. We discuss how swapping homes is not just about finding a place to stay, but about connecting with people, living like a local, and even finding support in unexpected situations.

Key Takeaways

• A Personal Way to Travel: Home swapping offers a more personal, respectful and multicultural travel alternative to hotels, allowing you to immerse yourself in a local culture and connect with your host.
• More Than Just Holidays: The platform can be a vital resource for more than just travel, providing accommodation for emergencies, family reunions, or even as a temporary workspace with a change of scenery.
• A Strong, Supportive Community: With a very low cancellation rate, the platform is built on a foundation of mutual respect. In the rare event of a cancellation, the support team successfully finds a replacement in over 90% of cases.
• Bridging Language Gaps: HomeExchange effectively supports its global community by using integrated translation tools and a 24/7 SOS service to handle urgent issues in any language, ensuring members always feel supported. I also integrates with a very easy-to-use and helpful chatbot.

About Claire Lutton & HomeExchange

Claire Lutton is the Team Lead of the Member Support Team for the US at HomeExchange. Originally from France, she is passionate about multicultural travel and has lived in the US for over two decades and has always worked in roles that utilise her bilingual skills.

• HomeExchange: homeexchange.com
• If you'd like to sign up, feel free to use this referral code to earn some Guest Pints: sonia-daeb9 (or use this link: https://www.homeexchange.com/?sponsorkey=sonia-daeb9)

About Sonia Kampshoff

Sonia is a translator turned multilingual digital marketer specialising in paid media, and now also a podcaster. Growing up bilingual, languages have been a constant in her life.

In 2025 she launched a podcast where together with her guests she explores the huge variety of jobs and career opportunities open to people with language skills. She is available to speak on podcasts and stages about marketing, languages, work and podcasting.

• LinkedIn: Sonia Kampshoff
• Website: MorePerfect.Digital
• Instgram: WorkingWithLanguages

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