Episode 68 - Winning when it matters. When is your game seven?

Building a people first culture requires leaders to listen, remove unnecessary workplace frustration, recognize great work, protect good employees, and maintain consistent standards. This episode expl...

28 Sep 11min

Creating memorable micro-moments means paying attention to the small, personalized details customers and employees remember long after an interaction ends. This episode explains how leaders can use ho...

27 Sep 10min

Managing the Invisible Energy explores how internal communication, preparation, and team alignment directly shape the customer experience. Great leadership begins behind the scenes, where teams get al...

26 Sep 11min

Episode 837 of The 7 Minute Leadership Podcast explains how leaders can identify recurring organizational problems and turn them into repeatable systems. Learn how better processes, checklists, traini...

25 Sep 10min

Episode 836 explains how leaders can improve hospitality and customer service training with little to no training budget. Learn five practical strategies for building better customer experiences throu...

24 Sep 10min

H.B. Reese turned a basement candy operation into a business that eventually became part of the Hershey empire. This episode explores what his story teaches leaders about recognizing overlooked opport...

23 Sep 10min

Episode 834 explores the relationship between leadership and Human Resources, including accountability, employee management, documentation, policies, consistency, and difficult workplace decisions. Le...

22 Sep 12min

Episode 833 of The 7 Minute Leadership Podcast explores how leaders can manage employee opinions, workplace feedback, resistance, and disagreement without losing confidence or organizational direction...

21 Sep 10min