Using Voice of the Community
Nuka Health10 Nov 2025

Using Voice of the Community

This episode details how SCF uses the voice of the customer to make improvements to the system. It covers the ways in which SCF collects customer feedback, and how it uses that feedback to continually transform and improve the health care system. Also covered is how SCF works with providers to use customer feedback to provide more effective care.

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Avsnitt(20)

Adapting Best Practices Across Organizations

Adapting Best Practices Across Organizations

This episode discusses how SCF works with other organizations looking to transform their health care systems. This episode features interviews with people from organizations that have worked with SCF:...

22 Apr 31min

Community-Based Participatory Research

Community-Based Participatory Research

This episode covers how Southcentral Foundation handles research, including how it evaluates research requests, how its Research department works with the Alaska Native community, and how it ensures t...

26 Jan 18min

READI for Improvement

READI for Improvement

In this episode, learn how Southcentral Foundation pursues improvement and innovation. This episode discusses how SCF embeds improvement throughout the organization; the structure of Organizational De...

30 Dec 202530min

Onboarding: Culture Starts Here

Onboarding: Culture Starts Here

This episode covers employee onboarding at Southcentral Foundation. It discusses SCF's new hire orientation for all employees, how culture informs the onboarding process, and specific onboarding proce...

2 Dec 202525min

Governance at Southcentral Foundation

Governance at Southcentral Foundation

This episode covers how SCF's Board of Directors governs the organization. It details the Board's responsibilities, the Board's relationship with the community, and how it provides oversight for the h...

14 Okt 202527min

Aging Series Part 2: Elders & Aging Well

Aging Series Part 2: Elders & Aging Well

This episode discusses SCF's approach to Elder care. This includes palliative care as part of whole-person care, advance care planning, and the Elder program.

9 Sep 202426min

Aging Series Part 1: Maternal Child Health

Aging Series Part 1: Maternal Child Health

This episode covers SCF's approach to maternal child health. It discusses how SCF supports customer-owners from before pregnancy through 2-3 years of age.

27 Aug 202429min

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