Ep 342: GPs lose 300,000 patients (and £40 million) Here’s what to do…

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This week we welcome back GP partner Dr. Nabeel Arshad, founder of growyourlistsize.co.uk, to discuss urgent list-size losses from an “aggressive list clean” by PCSE, with the BMA estimating 300,000 patients removed and £40m in funding lost. Arshad explains FP69 flags and the three-month window to verify patients, noting many removals are erroneous and can drive staffing and profit pressures. He urges practices to run FP69 searches in EMIS/SystemOne, track list trends, and stop treating list size as passive. He outlines strategies to grow lists through marketing, optimizing estates capacity (his practice grew from 10,000 to 20,000 patients in the same building), attracting digitally literate demographics, managing out-of-area registrations without home visits, and reducing registration friction via fast online onboarding. He recommends using the site’s free growth report and describes exclusive-area working and a money-back guarantee.

00:00 Streamlining Patient Onboarding

01:08 List Cleansing Funding Shock

02:50 FP69 Flags Explained

05:50 Run the FP69 Search

07:15 Why List Size Is Active

09:37 Marketing to Grow Lists

11:44 Capacity and Estates Myths

14:24 Out of Area Patient Strategy

15:52 Digital Front Door Fixes

18:13 Free Growth Report Next Steps

20:34 Guarantee and Exclusivity

22:00 Wrap Up and Call to Action

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