Secrets to Getting Great Customer Service & The Curious Story of Remote Controls

Certain smells can instantly transport you back to another time and place — sometimes more vividly than a photograph ever could. Why is your sense of smell so closely tied to memory, and why are those memories often so emotional? Listen and find out. https://magazine.hms.harvard.edu/articles/connections-between-smell-memory-and-health Getting good customer service can feel like an obstacle course. You can’t reach a human being, the chatbot sends you in circles, you wait on hold forever, and sometimes it seems as if the company would simply prefer that you give up. So what actually works when you have a problem and need someone to fix it? Christopher Elliott has spent years helping consumers get results, and he explains the strategies that work, the mistakes that can make things worse, and how some companies manage to provide extraordinary service while others fail miserably. Christopher is a consumer advocate and nationally syndicated columnist who writes the newsletter Elliott Confidential. You can find his work and subscribe at https://www.elliott.org. His podcast is at https://www.elliottshow.com. Remote controls are incredibly convenient — right up until you lose one in the couch cushions or stare at a row of buttons you have never pressed and have no idea what they do. And the remote has changed far more than just the way we watch television. The surprisingly interesting story of how remote controls came to be, how they changed our behavior, and where they may be headed next is told by Caetlin Benson-Allott. She is a professor of English and Film & Media Studies at Georgetown University and author of the book Remote Control (https://amzn.to/4xDig5W). Why do your fingers and toes get all wrinkly after you’ve been in the water for a while? It turns out it is not simply because your skin soaks up water. Your body is actually doing something quite deliberate — and scientists think there is a very practical evolutionary reason for it. https://health.clevelandclinic.org/why-water-makes-your-skin-look-like-a-prune-and-not-a-plum PLEASE SUPPORT OUR SPONSORS KA'CHAVA: Ka’Chava’s new Salted Caramel is the perfect balance of mouthwatering flavor and benefits. Embrace your salty side. Go to ⁠https://kachava.com⁠ and use promo code SYSK to get 15% off your first order! TREES.COM: Right now, ⁠⁠https://Trees.com ⁠⁠have great deals on planting essentials, up to half off on select plants. And listeners to our show get 20% OFF their purchase when using the promo code SYSK at checkout. MONARCH: Write your own money story with Monarch! Use promo code SYSK at ⁠⁠⁠https://Monarch.com⁠⁠⁠ to get your 1st year of Monarch Core half off at just $50 VINTED: Ready to clean out your closet and make some extra money?Download the Vinted app for free and start listing! With no seller fees, you keep every dollar you earn and for a limited time, enjoy free shipping in the US on Vinted. WAYFAIR: Ready to upgrade your home for way less? Head to ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://Wayfair.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ right now to shop all things home and get your space ready for less. QUINCE: Find your next Fall favorites at Quince! Go to ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://Quince.com/sysk⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ for free shipping on your order and 365-day returns. Now available in Canada, too! DELL: Built for those who want better. The Dell XPS, built for you! INDEED: Get a $75 Sponsored Job credit to help get your job the premium status it deserves at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://Indeed.com/PODCAST⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Learn more about your ad choices. Visit megaphone.fm/adchoices