How Agentic AI is Transforming Customer Service and Redefining Customer Relationships
World Class Business Leaders Insights6 Nov 2025

How Agentic AI is Transforming Customer Service and Redefining Customer Relationships

Artificial intelligence is reshaping how companies communicate with their customers. This episode explores how agentic AI tools are enabling smarter, faster, and more human customer dialogues — from chat-based support to AI co-pilots that empower entire teams.

Featuring insights from Ralph Kuhn, Lead Enterprise Account Executive at Parloa, and Roland Dolle, Head of Customer Interaction, Data & AI at A.T.U Auto-Teile-Unger, presented at the Digitale Kundenerfahrung – Special AI Edition 2025, this episode dives into real use cases, live demos, and innovations that reveal how customer service will evolve over the next five years.

Discover their full presentation on YouTube
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