Chapter 2: The Hotline
99% Invisible4 Dec 2020

Chapter 2: The Hotline

Katie Mingle heard a lot about 211 doing this reporting. Not just from Tulicia Lee who called a bunch of times, but from everyone—from homeless people and service providers and advocates. In her mind, it was the 911 of homelessness. Only, more often than not, it seemed like when people called 211, the metaphorical ambulance never came. That was true for Tulicia, and it was true for lots of other people she met.

If everyone starts at 211, why is it a dead-end for so many people? What is happening at 211? At the beginning of March, right before everything shut down for the pandemic, Katie spent a day in the 211 call center.

The Hotline

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The Green Book

The Green Book

The middle of the 20th Century was a golden age for road travel in the United States. Cars had become cheap and spacious enough to carry families comfortably for hundreds of miles. The Interstate Highway System had started to connect … Continue reading → Subscribe to SiriusXM Podcasts+ to listen to new episodes of 99% Invisible ad-free and a whole week early. Start a free trial now on Apple Podcasts or by visiting siriusxm.com/podcastsplus.

24 Feb 201619min

Miss Manhattan

Miss Manhattan

All around the country, there stands a figure so much a part of historical architecture and urban landscapes that she is rarely noticed. She has gone by many names, from Star Maiden to Priestess of Culture, Spirit of Life to … Continue reading → Subscribe to SiriusXM Podcasts+ to listen to new episodes of 99% Invisible ad-free and a whole week early. Start a free trial now on Apple Podcasts or by visiting siriusxm.com/podcastsplus.

17 Feb 201616min

The Yin and Yang of Basketball

The Yin and Yang of Basketball

In 1891, a physical education teacher in Springfield, Massachusetts invented the game we would come to know as basketball. In setting the height of the baskets, he inadvertently created a design problem that would not be resolved for decades to come. The … Continue reading → Subscribe to SiriusXM Podcasts+ to listen to new episodes of 99% Invisible ad-free and a whole week early. Start a free trial now on Apple Podcasts or by visiting siriusxm.com/podcastsplus.

10 Feb 201619min

The Ice King

The Ice King

In the mid-19th century, decades before home refrigeration became the norm, you could find ice clinking in glasses from India to the Caribbean, thanks to a global commodities industry that has since melted into obscurity: the frozen water trade. In … Continue reading → Subscribe to SiriusXM Podcasts+ to listen to new episodes of 99% Invisible ad-free and a whole week early. Start a free trial now on Apple Podcasts or by visiting siriusxm.com/podcastsplus.

3 Feb 201615min

Fish Cannon

Fish Cannon

The Iron Curtain was an 8,000-mile border separating East from West during the Cold War. Something unexpected evolved in the “no man’s land” that the massive border created. In the absence of human intervention and disruption, an accidental wildlife refuge … Continue reading → Subscribe to SiriusXM Podcasts+ to listen to new episodes of 99% Invisible ad-free and a whole week early. Start a free trial now on Apple Podcasts or by visiting siriusxm.com/podcastsplus.

27 Jan 201616min

The Fresno Drop

The Fresno Drop

In September 1958, Bank of America began an experiment – one that would have far reaching effects on our lives and on the economy. They decided after careful consideration to conduct this experiment in Fresno, California. The presumption was that … Continue reading → Subscribe to SiriusXM Podcasts+ to listen to new episodes of 99% Invisible ad-free and a whole week early. Start a free trial now on Apple Podcasts or by visiting siriusxm.com/podcastsplus.

20 Jan 201613min

Best Enjoyed By

Best Enjoyed By

Date labels (e.g. “use-by”, “sell-by”, “best-by”, “best if used by,” “expires on”, etc.) are on a lot of products. Forty-one states require a date label on at least some food product, but there are huge inconsistencies, not just in the … Continue reading → Subscribe to SiriusXM Podcasts+ to listen to new episodes of 99% Invisible ad-free and a whole week early. Start a free trial now on Apple Podcasts or by visiting siriusxm.com/podcastsplus.

13 Jan 201613min

Bone Music

Bone Music

In 1950s Soviet Russia, citizens craved Western popular music—everything from jazz to rock & roll. But smuggling vinyl was dangerous, and acquiring the scarce material to make copies of those records that did make it into the country was expensive. … Continue reading → Subscribe to SiriusXM Podcasts+ to listen to new episodes of 99% Invisible ad-free and a whole week early. Start a free trial now on Apple Podcasts or by visiting siriusxm.com/podcastsplus.

22 Dec 201511min

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