Chapter 2: The Hotline
99% Invisible4 Dec 2020

Chapter 2: The Hotline

Katie Mingle heard a lot about 211 doing this reporting. Not just from Tulicia Lee who called a bunch of times, but from everyone—from homeless people and service providers and advocates. In her mind, it was the 911 of homelessness. Only, more often than not, it seemed like when people called 211, the metaphorical ambulance never came. That was true for Tulicia, and it was true for lots of other people she met.

If everyone starts at 211, why is it a dead-end for so many people? What is happening at 211? At the beginning of March, right before everything shut down for the pandemic, Katie spent a day in the 211 call center.

The Hotline

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Genesis Object

Genesis Object

In the beginning, there was design. Before any other human discipline, even before the dawn of mankind its self, design was a practice passed down from generation to generation of early humans. Today, everything that has been designed–space ships, buildings, … Continue reading → Subscribe to SiriusXM Podcasts+ to listen to new episodes of 99% Invisible ad-free and a whole week early. Start a free trial now on Apple Podcasts or by visiting siriusxm.com/podcastsplus.

10 Sep 201412min

Holdout

Holdout

Around 2005, a Seattle neighborhood called Ballard started to see unprecedented growth. Condominiums and apartment buildings were sprouting up all over the community which had once been mostly single family homes and small businesses. Around this time, developers offered a … Continue reading → Subscribe to SiriusXM Podcasts+ to listen to new episodes of 99% Invisible ad-free and a whole week early. Start a free trial now on Apple Podcasts or by visiting siriusxm.com/podcastsplus.

2 Sep 201416min

Thomassons

Thomassons

Cities, like living things, evolve slowly over time. Buildings and structures get added and renovated and removed, and in this process, bits and pieces that get left behind. Vestiges. Just as humans have tailbones and whales have pelvic bones, cities … Continue reading → Subscribe to SiriusXM Podcasts+ to listen to new episodes of 99% Invisible ad-free and a whole week early. Start a free trial now on Apple Podcasts or by visiting siriusxm.com/podcastsplus.

26 Aug 201412min

Hacking IKEA

Hacking IKEA

IKEA hacking is the practice of buying things from IKEA and reengineering—or “hacking”—them to become customized, more functional, and often just better designed stuff. The locus of the IKEA hacking movement is a website called IKEAhackers.net. It’s a showcase for … Continue reading → Subscribe to SiriusXM Podcasts+ to listen to new episodes of 99% Invisible ad-free and a whole week early. Start a free trial now on Apple Podcasts or by visiting siriusxm.com/podcastsplus.

19 Aug 201418min

The Sound of Sports

The Sound of Sports

Way back in October 2011 (see episode #38, true believers!), we broadcast a short excerpt of a radio documentary produced by Peregrine Andrews about faking the sounds of sports on TV broadcasts. It was one of our most popular and provocative programs … Continue reading → Subscribe to SiriusXM Podcasts+ to listen to new episodes of 99% Invisible ad-free and a whole week early. Start a free trial now on Apple Podcasts or by visiting siriusxm.com/podcastsplus.

12 Aug 201458min

Walk This Way

Walk This Way

As humans have developed cities and built environments, we have also needed to develop ways to find our way through them. Sam Greenspan went on a wayfinding tour with Jim Harding in the Atlanta airport. Harding is one of the … Continue reading → Subscribe to SiriusXM Podcasts+ to listen to new episodes of 99% Invisible ad-free and a whole week early. Start a free trial now on Apple Podcasts or by visiting siriusxm.com/podcastsplus.

5 Aug 201414min

Duplitecture

Duplitecture

The best knock-offs in the world are in China. There are plenty of fake designer handbags and Rolexes, but China’s knock-offs go way beyond fashion. There are knock-off Apple stores that look so much like the real thing, some employees … Continue reading → Subscribe to SiriusXM Podcasts+ to listen to new episodes of 99% Invisible ad-free and a whole week early. Start a free trial now on Apple Podcasts or by visiting siriusxm.com/podcastsplus.

29 Juli 201410min

Longbox

Longbox

Reporter Whitney Jones argues that R.E.M.’s Out of Time is the most politically significant album in the history of the United States. Because of its packaging. Subscribe to SiriusXM Podcasts+ to listen to new episodes of 99% Invisible ad-free and a whole week early. Start a free trial now on Apple Podcasts or by visiting siriusxm.com/podcastsplus.

22 Juli 201416min

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