Mindful Nonverbal Communication

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00:02:54 Author Nick Morgan describes in his book Power Cues

00:08:34 How to Master Nonverbal Communication

00:12:08 Body Language Basics

00:14:37 Look for Clusters of Behavior

00:15:26 Don’t Be Afraid to Trust Your Instincts

00:16:16 What to Look At

00:18:50 The Art of Cold Reading

00:19:50 Four Important Cold Reading Principles

00:21:36 Redirection

00:22:32 Collaboration

00:23:19 Conversation

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• Be mindful of your meta-language and make sure that your verbal and nonverbal signals are aligned. Nonverbal communication can repeat, substitute, complement, or accent our verbal communication. If it doesn’t, we risk sending mixed messages or lowering trust. Pay attention to messages sent using facial expressions, body posture, gestures, eye contact, touch, use of space, and voice characteristics.

• To build mindful awareness of your nonverbal communication, try to eliminate in-the-moment stress (by breathing, pausing, and connecting with your five senses) and cultivate emotional awareness (including the ability to tolerate and accept emotions as they are).

• When reading body language, think holistically, dynamically, relatively, and in context. Don’t rely on single data points, but look for clusters of behavior, inconsistencies with context, and a shift from baseline.

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