2528: Balancing Tech and Touch: Leadership Lessons from Arise Virtual Solutions' Jonathan Shroyer
Tech Talks Daily29 Sep 2023

2528: Balancing Tech and Touch: Leadership Lessons from Arise Virtual Solutions' Jonathan Shroyer

In today's episode, I sit down with Jonathan Shroyer, the Chief CX Innovation Officer at Arise Virtual Solutions and one of CIO Journal's "Top CX Professionals of 2022." This episode offers an in-depth exploration into the intricacies of modern customer experience (CX) and unpacks the key priorities every leader should focus on for organizational success.

We discuss the urgent importance of psychological safety in the workplace. Jonathan illuminates how empathy, communication, and genuine leadership can catalyze team engagement and drive business outcomes.

As we navigate through the era of digital transformation, the conversation shifts to how artificial intelligence (AI) is revolutionizing the CX industry. We dissect the ethical complexities and operational challenges tied to AI implementation. They stress that while AI has the potential to optimize efficiency, the human element of empathy must never be sidelined.

The discussion takes a practical turn as they tackle the pressing need to strike a balance between automation and human touch in customer service. Drawing upon decades of experience, Jonathan provides insights into harnessing next-gen AI for creating compelling customer journeys, without losing sight of employee experiences.

Det här avsnittet är hämtat från ett öppet RSS-flöde och publiceras inte av Podme. Det kan innehålla reklam.

Avsnitt(2000)

When AI Gets Your Brand Wrong With Bluefish AI

When AI Gets Your Brand Wrong With Bluefish AI

What happens when an AI system gives a customer the wrong price, misrepresents a product, or recommends a competitor using outdated information? In this episode of Tech Talks Daily, I speak with Alex ...

13 Sep 32min

What Does AI Say About Your Brand With DOM

What Does AI Say About Your Brand With DOM

What happens when an AI assistant becomes the first place a potential customer learns about your company, but the answer it provides is inaccurate, outdated, or influenced by a competitor? In this epi...

12 Sep 23min

Modernizing the Power Grid for AI and Rising Demand With SAP

Modernizing the Power Grid for AI and Rising Demand With SAP

Can electricity grids built for an earlier era support AI data centers, expanding manufacturing, electric vehicles, severe weather, and rising customer expectations at the same time? In this episode o...

11 Sep 27min

Turning AI Agents Into Revenue Workflows With Outreach

Turning AI Agents Into Revenue Workflows With Outreach

What happens when an AI system moves beyond recommending the next sales action and begins running a connected revenue workflow? In this episode of Tech Talks Daily, I speak with Abhijit Mitra, CEO of ...

10 Sep 24min

Building a Faster Specialty Insurance Market With Accelerant

Building a Faster Specialty Insurance Market With Accelerant

What would happen if specialty insurance underwriters and risk capital providers could work from the same timely, detailed information? In this episode of Tech Talks Daily, I speak with Jeff Radke, CE...

9 Sep 28min

Finding Potholes Before They Form With AI and Univrses

Finding Potholes Before They Form With AI and Univrses

What if the vehicles already traveling through our towns and cities could report road damage before a pothole becomes dangerous and expensive? In this episode of Tech Talks Daily, I speak with Jonatha...

8 Sep 26min

Turning AI Pilots Into Measurable Business Value With Tredence

Turning AI Pilots Into Measurable Business Value With Tredence

Why can an AI pilot produce an impressive result and still fail to create measurable value for the business? In this episode of Tech Talks Daily, I speak with Jitendra "Jit" Putcha, chief operating of...

8 Sep 30min

Building AI Around the Financial Advice Workflow With Marloo

Building AI Around the Financial Advice Workflow With Marloo

What happens when a one-hour conversation with a financial advisor creates an entire day of paperwork behind the scenes? In this episode of Tech Talks Daily, I speak with Hardy Michel, Co-Founder of M...

7 Sep 32min

Populärt inom Politik & nyheter

aftonbladet-krim
svenska-fall
p3-krim
fordomspodden
rss-krimstad
en-runda-till
politiken
aftonbladet-daily
flashback-forever
rss-vad-fan-hande
rss-sanning-konsekvens
svd-ledarredaktionen
rss-krimreportrarna
rss-flodet
motiv
rss-frandfors-horna
omni-podd
rss-expressen-dok
rss-utopia-2
rss-politikrummet