Human Moments That Matter in an AI‑Driven Customer Experience
AI can answer faster, personalize at scale, and automate entire customer journeys, but it can't make someone feel seen. In this episode of ThinkCast, recorded from a live session at Gartner CIO Leader...
31 Mars 24min
How AI Really Thinks — and Why It Hallucinates
In this episode of ThinkCast, we explore one of the most persistent — and evolving — challenges with AI: hallucinations. Gartner Chief of Research Chris Howard breaks down what hallucinations really a...
24 Mars 13min
AI Is Ready, Your Workforce Isn't: Why AI ROI Falls Short
Most organizations don't have an AI problem — they have a human readiness problem. Despite massive investment and accelerating adoption, most AI initiatives are falling short of real business impact. ...
17 Mars 19min
No APIs, No AI: Organizing Software Engineering for Today's AI Reality
How should software engineering evolve for the age of AI? As organizations rush to weave GenAI and agentic AI into every product and workflow, engineering teams face a new reality: you can't scale AI ...
10 Mars 17min
Mastering the Hype Cycle: How Cybersecurity Leaders Win With AI
AI hype isn't slowing down, and for cybersecurity leaders, that's exactly the point. As organizations race to inject generative AI and AI agents into every corner of the business, CISOs face a new cha...
3 Mars 34min
A World Without Truth: Building TrustOps for the AI Era
Disinformation isn't just a societal problem anymore — it's an enterprise risk with real operational, financial and reputational consequences. And as AI supercharges the volume, speed and precision of...
24 Feb 22min
IT Operations Are Not Ready for AI Agents: How to Respond Today
AI is accelerating faster than most IT organizations can keep up, and I&O leaders are feeling the impact. In this episode, Gartner experts Autumn Stanish and Paul Delory break down what AI's rapid ris...
17 Feb 23min
Nail Your Next Board Presentation: The Framework Every CIO Needs
Board presentations are high‑stakes, and most CIOs are still missing the mark. In this episode, Gartner expert Tina Nunno reveals why board members remain uncertain about the value of tech investments...
10 Feb 29min
