#63 Get Your Mind Right
Doug Bourne, General Manager TEXRail, reminds us that Getting Your Mind Right is spelled out in the Culture Playbook. Review this when needed, create a plan and work the process.
17 Okt 20255min
#62 R Factor Skillset
Tod Byrd Sr. Director of Commuter/Intercity Rail talks about the challenges of receiving difficult news and how deploying the R Factor Skillset (Press Pause, Get Your Mind Right, and Step Up) can assi...
3 Okt 20253min
#61 Personal Journey First
In this episode, David Lucas, Vice President of Track/Infrastructure Maintenance, shares how making the Journey to Excellence a personal journey first can positively impact your life—and how that pers...
22 Aug 20253min
#60 The R-Factor Mindset
Chris Comer discusses the R-Factor Mindset and what gives us the starting point to effectively leverage E+R=O. It starts with understanding we do not control events, but our response is 100% our choi...
21 Feb 20254min
#59 Passion for the Customer- Serve the customer or support someone who does
Scott Norman, Executive Vice President of Construction, talks about how demistrating compassion is an example of how our teams can deliver an exceptional customer experience.
11 Okt 20242min
#58 Power of the Team: Understand the customers needs and priorities.
In this Herzog Fast Track, Warren Hallam, Senior Vice President of Field Operations discusses how his team's passion for the customer turned a concernded community group in to supporters.
4 Okt 20241min
#57 Power of the Team - Work together. Ask for help. Give help.
In this Herzog fast track, Troy Elbert, Senior Vice President of Quality Assurance and Rail Detection, discusses how learning to work together, asking for help, and giving help when needed makes us a ...
27 Sep 20242min
#56 Power of the Team: Take the time to listen and communicate
Craigi Ebersold, Senior Vice President of Pursuits & Development describes how investing the time to listen and communicate aided in developing a structured intern program.
20 Sep 20242min
