A Mission of Care: Serving Customers and Patients with One Unified Experience
In telemedicine, a single click can turn a customer into a patient. For HeliosX Group, delivering a unified healthcare experience means navigating the delicate line between convenience and clinical ca...
7 Mars 28min
Turning Innovation Into Lasting Growth (Scott Payne)
Sustained growth inside mature organizations depends less on chasing new ideas and more on disciplined execution, clear priorities and organizational alignment. In a Loop Podcast episode, Scott Payne,...
19 Feb 27min
The Missing Pieces to Today's Competitive Advantage (Rahat Nehal)
Great support both solves customer issues and fosters customer loyalty. But what matters more than the results?On a Loop podcast, Rahat Nehal, VP of Global Support at Rapid7, shares why true service e...
9 Feb 29min
Transform or Stagnate: AI’s Revolutionary Role In Customer Experience (Sylvain Grande)
In this episode, PayFit's Chief Product Officer, Sylvain Grande, challenges the "tools-first" approach to AI, explaining that the technology's real value is aligning teams like sales, product and supp...
31 Okt 202533min
The Proactive Side of GRC: An All-New Competitive Advantage (Jen-Larie Tumminello)
Jen-Larie Tumminello, Executive Team Lead of Global & Enterprise GRC Strategy at TD Bank, reframes governance, risk, and compliance as a proactive growth driver. With a deep background spanning the Fe...
20 Okt 202523min
