Service Management Leadership - CMDB Success
A brief discussion about the CMDB Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show...
24 Jan 20227min
Akshay Anand joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast
In this episode, Akshay shares his knowledge on the topic of the ITIL4 Guiding Principles. This is part one of a two-part series. Each week, Jeffrey will be interviewing guests from the technology, S...
20 Jan 202230min
Morning Tea with Jeffrey - Baseline versus Benchmark
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the f...
19 Jan 20228min
Service Management Leadership - Poor Knowledge Management costs more than poor Change Management
A brief discussion about the cost of bad Knowledge Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. St...
18 Jan 20226min
Service Management Leadership - Firefighting
A brief discussion about avoiding the firefighting trap Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tun...
17 Jan 20226min
Rory Canavan joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast
In this episode, Rory details his merging of Software Asset Management (SAM) and the ServiceNow toolset as well as SAM process assessments. Each week, Jeffrey will be interviewing guests from the tech...
13 Jan 202225min
Morning Tea with Jeffrey - Improving
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the f...
12 Jan 20224min
Service Management Leadership - ITIL4 Guiding Principle - Optimize and Automate
A brief discussion about ITIL4 Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's show is...
11 Jan 20224min
