Service Management Leadership - Experience Management's Influence On Purchasing Decisions
A brief discussion about Experience Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as nex...
9 Dec 20213min
David Cannon joins Jeffrey Tefertiller as the next guest on the Service Management Leadership Podcast
This is a great episode as it details David's journey to ITIL and Service Management. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity le...
9 Dec 202118min
Service Management Leadership - Elements of Great Experience
A brief discussion about Experience Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as nex...
8 Dec 20213min
Morning Tea with Jeffrey - IT Asset Management Use Case
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the f...
8 Dec 20216min
Service Management Leadership - Good customer experience leaves consumers feeling heard, seen and appreciated
A brief discussion about Experience Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as nex...
7 Dec 20213min
Service Management Leadership - What is an Enterprise CMDB?
A brief discussion about the meaning of an Enterprise CMDB Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay ...
7 Dec 20217min
Service Management Leadership - Technology Impacts on Experience Management
A brief discussion about Experience Management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as nex...
6 Dec 20214min
Service Management Leadership - Identifying Blindspots
A brief discussion about the pursuit of excellence Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as...
6 Dec 20217min
