Service Management Leadership - Assessing Maturity
A brief discussion about assessing maturity Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next w...
14 Nov 20215min
Service Management Leadership - Do you think your current metrics and SLAs capture how well IT services are delivered?
A brief discussion about metrics and measures Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next...
13 Nov 20214min
Service Management Leadership - Measuring Service Performance Better
A brief discussion about measuring service performance Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tune...
12 Nov 20214min
Service Management Leadership - Engaging with stakeholders
A brief discussion about stakeholder engagement Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as ne...
11 Nov 20213min
David Cannon joins Jeffrey Tefertiller on the Service Management Leadership Podcast (special episode)
David asked to interview Jeffrey for this week's podcast. Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay ...
11 Nov 202143min
Service Management Leadership - Expect Resistance When Striving For Excellence
A brief discussion about expecting resistance Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next...
10 Nov 20213min
Morning Tea with Jeffrey - We are all in this together ...
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the f...
10 Nov 20216min
Service Management Leadership - Doing Change Management Better
A brief discussion about doing Change Management better Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tun...
9 Nov 20213min
