“In 2027, AI Will Run Without Oversight. That’s What Scares Me.” – Final Thought with Rina Brahmbhatt and Prof. Ahmed Banafa
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's process...
17 Okt 20259min
Service Management Leadership - CMDB Part 1
In this episode, Jeffrey begins a series on the CMDB, emphasizing the relationships between Change and Config (CMDB)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and S...
16 Okt 20255min
Ep 65: “Beyond Tools To Transformation” – Andrew Davis
In Episode 65, I reconnect with Andrew Davis after his transition from AutoRabbit. We explore his unique journey from Buddhist monk to DevOps specialist, discussing how pain signals necessary change, ...
16 Okt 202528min
Service Management Leadership - A Story
In this episode, Jeffrey tells a story from his past. It appeals to all aspects of service delivery.Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Managemen...
13 Okt 20255min
“Be Ready for Change—Every 10 to 15 Years, a New Technology Flips Everything” — Rina Brahmbhatt and Prof. Ahmed Banafa
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's process...
10 Okt 20258min
Service Management Leadership - The Who and How Matter More Than The What
In this episode, Jeffrey uses a corollary in project management to emphasize why service management leaders should invest in people and processesEach week, Jeffrey will be sharing his knowledge on Ser...
9 Okt 20255min
Service Management Leadership - ServiceNow Best Practices, Part 3
In this episode, Jeffrey discusses ServiceNow Best Practices from RedRiver.com, Part 3Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays)....
6 Okt 20255min
“The Minute You Think You’ve Learned Enough, It’s Time to Go Down” — Rina Brahmbhatt and Prof. Ahmed Banafa
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's process...
3 Okt 20259min
