Service Management Leadership - Empathy
In this episode, Jeffrey discusses empathy Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Manage...
30 Dec 20244min
Service Management Leadership - Configure The Tool For The Organization's Needs
In this episode, Jeffrey discusses why the toolsets must be adapted to the organization Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursday...
26 Dec 20245min
ServiceNotes Wrap 2024 with Jeffrey, Sherrina and Kengon
Welcome to Service Notes, the ultimate podcast for diving deep into the dynamic world of IT Service Management, hosted by Rina Brahmbhatt! Whether you're a seasoned professional or just curious about ...
22 Dec 202446min
Service Management Leadership - Warning Against Taking A Tool-Centric View
In this episode, Jeffrey discusses a warning for those with a tool-centric view of service management and asset management Each week, Jeffrey will be sharing his knowledge on Service Delivery (Monday...
19 Dec 20245min
Ep 39 — "On XLAs…" — Alan Nance
In this episode, kengon talks with Alan Nance about Experience Level Agreements (XLAs). This is one of those conversations I've wanted to have for quite a while, and I'm stoked to be able to share it ...
19 Dec 202425min
Service Management Leadership - A Different Decision-Making Method
In this episode, Jeffrey discusses a different method for decision making Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey ...
16 Dec 20246min
ServiceNotes: What is ITIL?
Welcome to Service Notes, the ultimate podcast for diving deep into the dynamic world of IT Service Management, hosted by Rina Brahmbhatt! Whether you're a seasoned professional or just curious about ...
15 Dec 20246min
Service Management Leadership - The Golden Triangle Needs Vertical and Horizontal
In this episode, Jeffrey discusses why the golden triangle of service management needs vertical and horizontal support Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) a...
12 Dec 20244min
