From Call Centers to Contact Centers - The Evolution of Customer Service
This podcast episode compares and contrasts call centers and contact centers. Call centers primarily use telephones for inbound and outbound communication, offering personalized service. Contact cente...
15 Mars 202510min
TDoS Attacks - The Terrifying Threat To Our Phones
Telephony Denial of Service (TDoS) attacks disrupt telephone systems by overwhelming them with calls, preventing legitimate use. These attacks range from simple automated dialers to sophisticated botn...
15 Mars 202511min
Decoding The U. S. Cyber Trust Mark - Cybersecurity for Consumer IoT Devices
The U.S. Cyber Trust Mark is a voluntary FCC program designed to improve the cybersecurity of consumer Internet of Things (IoT) devices. This initiative will label IoT products meeting specific securi...
15 Mars 202525min
Cyber Threat Intelligence - Proactively Protecting Your Digital Assets
This podcast episode explains cyber threat intelligence (CTI), its process (data collection, processing, analysis, and dissemination), and its benefits (proactive defense, informed decision-making, an...
15 Mars 202527min
Explaining Quantum Computing - The Future Is Now!
This podcast program explains quantum computing, highlighting its potential to revolutionize various fields through its use of qubits and superposition. The immense speed and complexity-solving capabi...
15 Mars 202518min
Contactless Payments Explained: How Tap-to-Pay is Changing the Way We Shop!
This podcast explains how contactless credit cards function, focusing on their underlying Near Field Communication (NFC) technology. It details the security features, including tokenization, which pro...
15 Mars 20259min
Undersea Fiber Optic Cables - The Internet's Unseen Heroes
Technically U explores the crucial role of undersea fiber optic cables in global communication. This podcast explains how the 1.4 million kilometers of cables carrying 99% of international internet tr...
15 Mars 202514min
Cybersecurity Incident Response: How to Fight Back Against Digital Attacks!
This episode of "Technically U" explains cybersecurity incident response, a crucial process for managing and mitigating the impact of cyberattacks. It outlines the benefits of a strong incident respon...
15 Mars 202523min
