The MSP Zone

Part of the responsibility of being an MSP is to understand what is being said about your profession. The task of observing how "non-industry" people and organizations talk about MSPs is of particular...

4 Jan 202227min

There are many mistakes you should avoid when selecting your MSP. To be honest, the most critical mistakes will differ depending on who you are, your organizational needs, the type of MSP you are talk...

14 Dec 202134min

When you are exposed to anything long enough, you will become familiar with that thing. In this case, I'm talking about selling managed services. To say that managed services sales and marketing has b...

7 Dec 202128min

Is inflation having an impact on the MSP market? As undeniable evidence of inflation is being felt, at least in the United States, it was only a matter of time before someone asked the question: is in...

1 Dec 202120min

Data processing is an important element of any managed services agreement. The handling of data belonging to clients has never been more critical to the relationship between customer and MSP. Data pro...

29 Nov 202134min

Not a month goes by without some analyst firm or consulting agency producing a managed services spending report. You would think, with all these reports forecasting future managed services spending an...

17 Nov 202127min

MSPs spend a lot of time "in the channel", that is to say, learning from and interacting with both other providers and technology vendors. Yes, MSPs also spend a great deal of time with their clients....

11 Nov 202130min

In a follow up to our episode titled "Who are Hackers Really Targeting?", we have further evidence that it is not MSPs who are vulnerable to attack, but instead, the non-MSP organization has a higher ...

2 Nov 202125min