The MSP Legislation We Need
There has been a lot of discussion concerning the MSP regulation our profession should have. Standards for MSPs, cyber practices to reduce the number of cyberattacks, etc. Instead, I’d like to tur...
23 Aug 202128min
MSP Service Catalogs in the Age of Cloud
How should your managed services catalog change, if at all, when delivering your offerings in the cloud? How can you use your updated services catalog to improve your sales and service delivery proces...
18 Aug 202131min
How to Have the "Ransomware Conversation" with Your Clients
Every MSP needs to have an important conversation with their clients about cyberattacks and ransomware. These conversations don't have to be difficult, but they have to happen. Here are my thoughts ab...
13 Aug 202124min
MSPs Are Responding to Ransomware Attacks
In the aftermath of recent ransomware attacks on software companies used by MSPs, the question of how do we respond as a community is, and should, be asked. Some believe that more legislation is the a...
12 Aug 202131min
How to Fix the “Secretive” Reputation of Cloud Providers
"Secretive" cloud providers have a problem. So do the MSPs who use these cloud providers. Fixing the issue of secrecy and lack of transparency is important to the non-IT world and we must address it n...
9 Aug 202121min
The Difference Between Internal IT and the MSP
What's the difference between internal IT departments and managed service providers? There are some important distinctions which define the relationships between internal IT and the external MSP. Unde...
4 Aug 202122min
MSP Tool Decentralization
It was almost an inevitability that MSPs would begin to rethink their procurement of managed services enabling tools in the wake of the Kaseya ransomware attack. Sure enough, we are starting to hear f...
2 Aug 202121min
Defining MSP, MSSP, & SOCaaS
What's an MSP? What is an MSSP? What is a SOC? These terms are common throughout the managed services community but often have overlap and can cause confusion. We will explore these terms and examine ...
2 Aug 202130min
