97: Using AI for Customer Support: Voice AI vs Humans in Customer Service Strategy with Nathan Strum
Most leaders assume AI in customer service means replacing people, but the data tells a more complicated story. In this episode Chris talks with Nathan Strum, CEO of Abby Connect, about what actually ...
30 Mars 41min
96: Using AI Adoption Strategies That Actually Deliver ROI for Your Business with Jim Spignardo
Most companies aren’t struggling to buy AI, they’re struggling to use it well. In this episode Chris sits down with Jim Spignardo, Director of Cloud Strategy and AI Enablement at ProArch, to break dow...
23 Mars 53min
95: The Dark Side of Gen AI: When Platforms Move Faster Than Regulation with Jesse Jameson
What happens when the AI tool helping you scale your business also gains permanent rights to your voice? In this episode Chris talks with Jesse Jameson, digital marketing veteran and founder of HeyNow...
16 Mars 49min
94: Using AI vs Human Intelligence: When Should Leaders Trust Machines with Vasant Dhar
The real challenge with AI is not the technology, it is knowing when leaders should trust the machine and when they should not. In this episode Chris sits down with Vasant Dhar, professor at NYU Stern...
9 Mars 58min
93: Using Generative AI to Develop a Winning Strategy for Business Leaders with Justin Trombold
Most leaders aren’t struggling with AI tools, they’re struggling with how to lead the transformation those tools require. In this episode, Chris interviews Justin Trombold, President of Antesyn Adviso...
2 Mars 50min
92: Using AI for Smarter Marketing: Synthetic Audiences, OpenClaw & AI Agents with Justin Brooke
Before you spend another dollar on ads, what if you could test your message against a digital version of your exact market? In today’s episode, Justin Brooke, founder of AdSkills and Agent Skills AI, ...
23 Feb 54min
91: Using AI in Sales to Automate Go-to-Market Execution with Jason Eubanks
Most companies are experimenting with AI. The leaders who win are rebuilding around it. In this episode, Chris Daigle sits down with Jason Eubanks, Co-Founder and CEO of Aurasell AI, to explore why in...
16 Feb 46min
90: Using AI at Work to Create an AI Quality Assurance System with Hernan Lardiez
Chris Daigle sits down with Hernan Lardiez, COO of RagMetrics, to break down AI evaluations (evals) and why monitoring matters when you put GenAI into production especially in regulated or high-risk e...
9 Feb 55min
