Hannes Öhler: Digital Customer Experience 2026
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1 Apr 18min
Robert Wiedemer: Winning when prices are legally fixed
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1 Apr 19min
Peter Eisele: Why customer experience teams should self-destruct
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1 Apr 24min
Volker Mertens: How Deutsche Bahn balances AI and humans
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1 Apr 19min
Tina Rahman: Why Telefónica's Generative AI Pilots Failed
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1 Apr 20min
Tim-Can Werning: Why service failures create lifelong fans
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1 Apr 20min
Mirko Menkens & Felix Leshoff: AI is finally killing phone menus
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1 Apr 22min
Max Welteroth: Why AI efficiency leads to burnout
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1 Apr 20min
