How to Bring a Member BACK from the Brink of Cancellation

How to Bring a Member BACK from the Brink of Cancellation

Are you ready to enrich more lives, increase your member base, reduce your cancels and increase the lifetime value of each member? It’s time to curate the community at your gym because news flash, just because you own a gym… doesn't mean you have a community. You just have members. In today’s episode, we’re talking about how to differentiate your GYM from the one across the road. We’re breaking down the 5 types of members you have in your studio right now, how to identify them and how to get them MORE involved in your studio. And of course, we have a storytime about when we had to kick members OUT of the studio and cancel their memberships. You’ll hear: The group of members in your gym that are at the HIGHEST risk of cancelling without warning (these NEED to be on your radar asap) How to kick members out of your studio without creating a fuss Why cancelling someone’s membership can SAVE you from the annoying as f*ck members who will try to get a refund out of you The text messages we sent to members to guarantee they would be back … and a whole lot more WANT MORE: To say thank you for listening to the pod we’d like to gift you a FREE session to brainstorm a 3 Step Action Plan for your gym or fitness studio so you know EXACTLY what step you need to take to grow. Book in yours here Want to follow along behind the scenes? Check out @thegeronimoacademy and @hey.doza

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Episoder(175)

How a Mum of 7 Built a 7-Figure Gym (and you can too)

How a Mum of 7 Built a 7-Figure Gym (and you can too)

If your week is whatever walks through the door and the whole studio is being run out of your head, book a discovery call and we'll map what's actually holding you at your current number. Follow Ge...

25 Aug 32min

Your Business Is Stuck Because You Are

Your Business Is Stuck Because You Are

I sat down with personal growth coach Danny Kennedy for round two of one of the rawest conversations I've had on this show, on belief, identity and the team overhaul happening inside Geronimo right no...

18 Aug 46min

Never Chase Clients Again With This Million Dollar Studio Hack

Never Chase Clients Again With This Million Dollar Studio Hack

Grab the free Avatar Workbook, write your first draft down, then sharpen it with our Avatar Creator bot. And if everyone keeps telling you you're killing it, but your revenue hasn't moved in two mont...

11 Aug 35min

Back Yourself Before You’re Ready (to build a $1M studio)

Back Yourself Before You’re Ready (to build a $1M studio)

Everyone tells you the studio's going great. Meanwhile you've been rehearsing one conversation with one staff member in the shower for three weeks. If that's you, this episode was made for you. 👉 ...

4 Aug 1h 15min

The 3 Systems You Need To Go from Reactive to $115k Months

The 3 Systems You Need To Go from Reactive to $115k Months

Everyone tells you you're killing it. But your week is back-to-back fires, the business only works because you're holding it up, and deep down you know this pace has a price. Book your free discover...

28 Jul 42min

The Studio Growth Playbooks that Took a Dog Training Business from $50k-$100k/mo

The Studio Growth Playbooks that Took a Dog Training Business from $50k-$100k/mo

Everyone tells you your business is different too. Your market, your model, your members, your suburb. If that story is the reason you haven't fixed your intro offer or built your rollover process, gr...

21 Jul 41min

The Forcing Function: From Backwards for a Year to Best Month in a Decade

The Forcing Function: From Backwards for a Year to Best Month in a Decade

If nothing is technically wrong with your studio but nothing is really moving either, that's the exact position this episode is about. Book a discovery call and I'll tell you what I see. Follow the...

14 Jul 44min

How She Went from 9k to 41k By Getting Off the Floor

How She Went from 9k to 41k By Getting Off the Floor

Everyone told her she was killing it too. Book a free studio check-up and we'll show you the moves between where you are now and a studio that runs without you. Follow the show so you never miss an...

7 Jul 42min

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