From Teams Recording to Conversation Intelligence: How Organisations Can Get More from Every Call - AudioCodes
Marcus Law speaks with Guy Yaffe, VP of Interaction Recordings at AudioCodes, about the changing enterprise recording market and why native recording alone may not meet the needs of regulated organiza...
23 Sep 19min
Hidden AI in the Contact Center: What the EU AI Act Means for CX Leaders - TTEC Digital
In this CX Today interview, Technology Journalist Nicole Willing speaks with Amit Namjoshi, Executive Director of Technology Consulting at TTEC Digital, about why the EU AI Act should matter to custom...
15 Sep 17min
Contextual Messaging is the New CX Gold Standard, MMDSmart Explains
Are your customers getting joined-up conversations, or are they starting from scratch every time they contact your business? In this CX Today interview, Nicole Willing speaks with Karen Krivaa, Chief...
14 Sep 13min
The Prompt Gap: Why Keyword-Based AI Search Tracking Misses What Customers Actually Ask - Sprinklr
In this CX Today interview, Rob Wilkinson speaks with Sean Jackson, Lead AI Architect at Sprinklr, about how AI-generated answers are changing customer discovery, brand comparison, and buyer decision-...
10 Sep 21min
The Future of CX Isn’t AI. It’s Humans - UJET
In this CX Today interview, Rob Wilkinson speaks with Kristin King, Chief Customer Officer at UJET, and Tena Curic, Senior Customer Success Manager at UJET, about what they learned by spending time di...
1 Sep 30min
Avaya’s AI Strategy Warning: CX Vendors Are Splitting Fast
Enterprise CX leaders face a difficult question: which AI strategies will deliver measurable customer and operational value, and which are simply buying time? In this CX Today interview, Rhys Fisher s...
31 Aug 21min
Why AI-Only QA Still Leaves Support Leaders Doing the Heavy Lifting
Support leaders are under pressure to improve customer experience, coach agents, manage technology, and keep operations moving. Yet quality assurance often becomes another task on an already overloade...
27 Aug 14min
