Behind Every Click
World Class Business Leaders Insights7 Nov 2025

Behind Every Click

In a world where digital interactions dominate, it's easy to forget the human element behind every decision. This episode explores how empathy, trust, and emotional intelligence can redefine customer experience — turning efficiency into authentic connection.

Based on insights shared by Cyrill Luchsinger, Initiator and Moderator of the CX Community for the DACH region, from his presentation at the Digitale Kundenerfahrung – Special AI Edition 2025, the episode highlights how each service interaction becomes a "moment of truth," where technology enhances but people create real bonds.

Discover his full presentation on YouTube
And explore all other events at: www.worldclassbusinessleaders.com

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Episoder(195)

Thorsten Schell: Why Big Companies Avoid Full Buyouts

Thorsten Schell: Why Big Companies Avoid Full Buyouts

Discover their whole presentation on YouTube And check all our socials here: https://linktr.ee/SocialsWCBL

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Thomas Fischer: Surviving the gaming M&A founder trap

Thomas Fischer: Surviving the gaming M&A founder trap

Discover their whole presentation on YouTube And check all our socials here: https://linktr.ee/SocialsWCBL

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Taek Lim: Saferoad's Three Person Acquisition Engine

Taek Lim: Saferoad's Three Person Acquisition Engine

Discover their whole presentation on YouTube And check all our socials here: https://linktr.ee/SocialsWCBL

13 Jul 23min

Sinem Ugur: Avoiding the M&A Gun Jumping Trap

Sinem Ugur: Avoiding the M&A Gun Jumping Trap

Discover their whole presentation on YouTube And check all our socials here: https://linktr.ee/SocialsWCBL

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Sebastian Artlieb: Profiting from the German SME Succession Wave

Sebastian Artlieb: Profiting from the German SME Succession Wave

Discover their whole presentation on YouTube And check all our socials here: https://linktr.ee/SocialsWCBL

13 Jul 21min

Philip Tyczynski: Medios 2

Philip Tyczynski: Medios 2

Discover their whole presentation on YouTube And check all our socials here: https://linktr.ee/SocialsWCBL

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Kamil Szczudlik: How Private Equity and Corporates Buy Companies

Kamil Szczudlik: How Private Equity and Corporates Buy Companies

Discover their whole presentation on YouTube And check all our socials here: https://linktr.ee/SocialsWCBL

13 Jul 26min

Jonas Hanstedt: Why Global Giants Are Buying Supply Chains

Jonas Hanstedt: Why Global Giants Are Buying Supply Chains

Discover their whole presentation on YouTube And check all our socials here: https://linktr.ee/SocialsWCBL

13 Jul 21min

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