SN: 5 EP: 111 AyAyAyAI Podcast: Operational AI in Healthcare

Season 5, Episode 111

Welcome to AyAyAyAI.

This year marks the 5th year of our podcast, and over the years our goal has remained simple: bring practitioners, builders, leaders, and subject matter experts together to talk about what AI looks like beyond the headlines.

Today, I am glad to welcome our guest, Sohail Mohammad, CEO of Sobah Systems.

Sohail has spent years building technology businesses and today is focused on bringing AI and automation into home health and hospice operations. That makes this conversation particularly interesting because we are not focusing on the clinical AI stories that receive most of the attention.

We are talking about operational AI: what happens when AI enters the actual workflows, systems, decisions, people, and processes required to run a healthcare organization every day.

During our conversation, we will explore:

Operational AI in healthcare, as opposed to the clinical side everyone talks about

Why AI that looks great in a demo may struggle in daily operations

What healthcare organizations put a vendor through before allowing AI anywhere near their systems, data, and workflows

The important difference between AI preparing a decision and AI making the decision

How Sohail and his team are using AI inside their own company

What a non-technical business owner should actually be doing with AI right now

I also want to get beyond the technology itself.

What changes when AI meets healthcare operations where privacy, security, reliability, compliance, employees, patients, and business outcomes all matter at the same time?

Where should humans remain firmly in the decision loop?

And how does a leader separate something that makes a good AI demonstration from something that can actually survive Monday morning?es.

Today, I am glad to welcome our guest, Sohail Mohammad, CEO of Sobah Systems.

Sohail has spent years building technology businesses and today is focused on bringing AI and automation into home health and hospice operations. That makes this conversation particularly interesting because we are not focusing on the clinical AI stories that receive most of the attention.

We are talking about operational AI: what happens when AI enters the actual workflows, systems, decisions, people, and processes required to run a healthcare organization every day.

During our conversation, we will explore:

• Operational AI in healthcare, as opposed to the clinical side everyone talks about
• Why AI that looks great in a demo may struggle in daily operations
• What healthcare organizations put a vendor through before allowing AI anywhere near their systems, data, and workflows
• The important difference between AI preparing a decision and AI making the decision
• How Sohail and his team are using AI inside their own company
• What a non-technical business owner should actually be doing with AI right now

I also want to get beyond the technology itself.

What changes when AI meets healthcare operations where privacy, security, reliability, compliance, employees, patients, and business outcomes all matter at the same time?

Where should humans remain firmly in the decision loop?

And how does a leader separate something that makes a good AI demonstration from something that can actually survive Monday morning?