Building Trust in Africa’s Digital Economy

“Customers don't choose between security and convenience. They expect both."

Africa's payments, banking, and digital commerce ecosystem is expanding at extraordinary speed, and fraud is scaling right alongside it. In this special episode of What the Fraud?, recorded live at Seamless Africa in Johannesburg, Chantal Lamprecht from Sumsub sits down with leaders across telecoms, mobile money, and digital banking to unpack how fraud actually works on the ground in Africa, and what it will take for the industry to stay ahead.

Our guests include:

1. Kgabo Seopa (Managing Executive: Products & Solutions, Vodacom Business) on the shift from telco to "techco" and why cybersecurity is now core to that transformation, the AI-versus-AI arms race between fraud teams and fraudsters ("it's a war that no one is a winner"), and why South Africa needs a SABRIC-style information-sharing body for telecoms and merchants, not just banks.
2. Pulane Motlokoa (Group Senior Manager, Enterprise Risk, MTN) on embedding risk into product design from day one instead of treating it as a final checkpoint, why fraudsters increasingly target human psychology rather than technology itself, and how MTN standardizes risk principles across diverse African markets while leaving room for local flexibility.
3. Bonolo Sebolai (Fraud Prevention, GoTymeBank) on why roughly 80% of fraud ultimately comes down to manipulating human psychology, what it really means to integrate AI "vertically" into a bank's fraud strategy, and why customer relationships, not technology alone, are a bank's real competitive edge against fraudsters.

Links:

• Sumsub's Website: sumsub.com
• Sumsub's LinkedIn: linkedin.com/sumsub
• Sumsub's Instagram: instagram.com/sumsubcom
• Sumsub on X: x.com/Sumsubcom
• Sumsub's YouTube Channel: youtube.com/@sumsubcom
• Kgabo Seopa on LinkedIn: linkedin.com/in/kgabo-seopa-139a6b8/
• Pulane Motlokoa on LinkedIn: linkedin.com/in/pulane-motlokoa-ca-sa/
• Bonolo Sebolai on LinkedIn: https://www.linkedin.com/in/bonolo-s-83a5aa90/

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