Customer Success Career Coach, Career Tips and Proven Job Interview Strategies For Every Customer Success Manager (CSM)30 Sep

140. First 90 Days as a CSM: 5 Things That Make Your Manager Think "Good Hire"

Landing the job is one thing. Proving they made the right decision hiring you is another.

In this episode, I’m breaking down five things every CSM should do in their first 90 days to make a really good impression and set themselves up for success in the long run. I’m sharing how to figure out what you’re actually measured on, get up to speed faster, build relationships before you need them, use being new to your advantage, and start tracking the work that could help you land future promotions and raises.

If you want to crush your first 90 days without constantly wondering whether you’re doing enough, hit play and get these five things done.

0:44 – Why Landing the Job Is Only the Beginning

2:04 – How to Know What You’re Actually Measured On

3:04 – The One Question to Ask in Your First Week

5:02 – How to Learn the Product Faster Than Anyone Else

12:36 – How to Use Being New to Your Advantage

14:43 – Why Asking Questions Actually Builds Customer Trust

17:43 – The Career Habit You Should Start on Day One

19:10 – How Tracking Your Wins Can Help You Get Promoted

FREEBIES & RESOURCES:

🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume

🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself

🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

CONNECT WITH ME:

❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/

💭 Got any questions? Send me an email at support@carlyagar.com

HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode140

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New episodes drop every Wednesday!

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Episoder(142)

141. 3 CSM Interview Presentation Mistakes That Get You Cut in the Final Round

What if the thing costing you the job in your final round interview presentation is something you don’t even realize you’re doing?I reviewed around 60 coaching calls with Customer Success job seekers ...

7 Okt 21min

139. 5 Mistakes CSMs Make in the First 5 Minutes of an Interview

That 15 minute recruiter screen you thought was just a casual conversation could be the exact reason you’re not making it to the next round.In this episode, I’m breaking down the five most common mist...

23 Sep 22min

138. LinkedIn Profile Tips for CSMs: 3 Tweaks That Get You Interviews

You could be the perfect CSM for a role and still never hear from the recruiter simply because your LinkedIn profile isn’t optimized the right way.In this episode, I’m breaking down the three things t...

16 Sep 29min

137. How to Prove ROI to Your Customers (4 EASY Steps)

If you can’t put a number on the value you’re creating for your customers, you’re going to struggle to prove why they should keep paying for it.That’s why in this episode, I’m breaking down a simple f...

9 Sep 25min

136. 5 Ways the CSM Role is Changing in 2026 (Beyond the Obvious Stuff)

Everyone’s talking about how the CSM role is changing, but what are companies actually looking for in 2026?I analyzed 25 CSM job descriptions from 2025 and 2026, and there were some really interesting...

2 Sep 19min

135. You Nailed the CSM Interview and Still Got Rejected. Here's 4 Reasons Why

You can nail every interview question and still lose the CSM job offer to someone else.In this episode, I’m breaking down four reasons that happens, and none of them have to do with your experience or...

26 Aug 19min

134. What to (And Not To) Say About AI in Your CS Interviews

If you think telling a hiring manager you use AI to write emails faster is proving your AI fluency, you might be setting the bar way too low.In this episode, I’m breaking down what hiring managers act...

19 Aug 19min