Episode 155 - Executive Protection Is All About Customer Service with Yousef Badou (Part 2)

Build relationship capital with every job.

Yousef Badou, a former Marine infantryman, a leading expert in the areas of situational awareness and behavioral analysis, and Founder of Emergence explains that EP is not about going in hot with guns ablaze.

It is, as a matter of fact, more customer service than anything. EP agents are valued not simply for their defensive skills, but also their stealth, capacity to build relationship capital, and the ability to detect pre-event behaviors which indicate an imminent violent event.

Tune in to hear about the soft skills that get you ahead in EP in this episode of The Fearless Mindset Podcast.

GOLDEN NUGGETS

Relationship capital will get you much farther than you think

Yousef: "Know the valets, know the doormen, understand the airport procedures, and if you run into a roadblock, don't start having a hissy fit going, I'm security, I'm in charge of this.

"You got to build that relationship because you might be back to that airport in a month, in a week, and you might have to see this person all the time. So if you're burning up all your relationship capital being an a-hole, you're going to get that right back."

Cybersecurity and shifting trends in EP today

Yousef: "This cyber threat turned into a physical threat just like that. You're seeing this in banking a lot obviously too, so that's a big shift. There is how to identify scams or advise your or building, maybe a division of your executive protection on advising the client on everyday things."

Get to know more about Yousef:

LinkedIn | Website | YouTube | Instagram

To hear more episodes of The Fearless Mindset podcast, you can go to https://the-fearless-mindset.simplecast.com/ or listen to major podcasting platforms such as Apple, Google Podcasts, Spotify, etc. You can also subscribe to the Fearless Mindset YouTube Channel to watch episodes on video.

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.