Should Your CMDB Know Your Business Risk?
A critical vulnerability is not automatically a critical business risk. If your CMDB only tells you which server is affected but not the customer, service, contract, SLA, or revenue behind it, you are...
22 Sep 19min
Is Your Security Stack Too Big?
Is your security stack actually protecting you, or are you just paying for too many tools? This episode looks at security tool sprawl, unused capabilities, overlapping products, skills gaps and vendor...
15 Sep 13min
24/7 IT Support: Why Coverage Is Not Capability
24/7 support does not automatically mean 24/7 capability. In this episode of The ITSM Practice Podcast, Luigi Ferri explores how MSPs can design profitable 24/7 IT support using follow-the-sun models,...
8 Sep 11min
The Last Human-Only Leadership Generation: How AI Is Transforming the Workforce
AI is no longer just a technology tool, it is becoming part of the workforce. In this episode, Luigi Ferri explores why AI represents a workforce transformation rather than a technology project, and h...
1 Sep 11min
ENISA Cyber Exercises: Why Testing Cybersecurity Isn't Enough
Are cyber exercises actually improving your cybersecurity resilience, or just satisfying compliance requirements? In this episode, Luigi Ferri explores ENISA's cyber exercise methodology, the gap betw...
25 Aug 8min
Projects Deliver Outputs. Services Deliver Outcomes.
Projects Deliver Outputs, Services Deliver Outcomes: The Ownership Crisis Nobody Discusses. Discover why the biggest risk in any IT project begins after go-live. In this episode, Luigi Ferri explores ...
18 Aug 11min
MSPs: Your AI Contracts Are Obsolete
AI is transforming Managed Service Providers (MSPs) from managing technology to managing AI behavior. This episode explains why traditional service design, governance, contracts, and risk models are n...
11 Aug 16min
DARE25: Why Defense Isn't Enough
Discover why traditional cybersecurity defense is no longer enough in the AI era. Luigi Ferri explores the DARE25 framework, dynamic risk management, governance, Purple Teaming, accountability, and ad...
4 Aug 9min
