The ITSM Practice: Elevating ITSM and IT Security Knowledge3 Mai 2024

Driving Excellence in IT Service Delivery: Strategies and Solutions

In this thought-provoking podcast episode, Jeffrey Tefertiller addresses the critical challenges and inefficiencies in IT Service Delivery that many organizations face today. Emphasizing the need for a new Service Delivery Model, Jeffrey discusses the importance of aligning the right people with the right roles and rethinking operational strategies to enhance service quality and performance. Key issues such as technological complexity, outsourcing, and frequent outages at major companies like Meta and AT&T highlight the urgent need for improvement in how services are delivered to both internal and external customers.

In this episode, we answer to:

Why is the current model of IT Service Delivery failing organizations?

How do recent technology outages reflect broader issues in Service Delivery?

What does Service Delivery excellence look like in different organizations?

Connect with us on:

LinkedIn: Jeffrey Tefertiller link https://www.linkedin.com/in/jeffreytefertiller/

Website: http://www.servicemanagement.us

LinkedIn: Luigi Ferri link https://www.linkedin.com/in/theitsmpractice/

Website: http://www.theitsmpractice.com

Resources Mentioned in this Episode:

IT Service Delivery, Change Management, Technology Outages, Service Delivery Model, Operational Excellence, IT Outsourcing.

And if you want more tips and guidance, follow me, Luigi Ferri, on LinkedIn. I share daily posts about Enterprise Service Management, IT Service Management, and IT Security.

Credits:

Sound engineering by Alan Southgate - http://alsouthgate.co.uk/

Graphics by Yulia Kolodyazhnaya

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