EP 201 - Tom Carnewal (Customer Cross Company) Improving Customer Experience with Friction Hunting
Today on the show, we have Tom Carnewal, founder of Customer Cross Company. In this episode, Tom discusses his role as a Director of Digital Transformation and introduces Carnewal Consult's new bran...
28 Jun 202332min
EP 200 - Enzo Avigo (June) Iterating Towards Product Market Fit: Challenges and Methodologies
Today on the show we have Enzo Avigo, CEO and Founder of June. In this episode, we discussed Enzo's journey in entrepreneurship, from his initial startup experiences to his tenure at Zalando and Inter...
21 Jun 202334min
EP 199 - John Chen (Fika Ventures) Starting with Zero — Lessons in Finding Product Market Fit
Today on the show we have John Chen, partner at Fika Ventures. In this episode, we discussed the operations of Fika Ventures, a pre-Series A fund focused on B2B software, FinTech, and marketplaces. Jo...
14 Jun 202331min
EP 198 - Vanessa Neurohr (Muck Rack) Growing Customer Success and strategies for getting buy-in
Today on the show, we have Vanessa Neurohr, VP of Customer Success at Muck Rack. In this episode, we discussed Vanessa's unique perspective on how comedy shows can help improve public speaking skills,...
7 Jun 202337min
EP 197 - Vic Davis (Inflection) Unlocking the Potential of Product-Led Growth
Today on the show we have Vic Davis, SVP Customer Experience at Inflection.io. In this episode, we discussed Vic's drive to ensure customers are at the heart of every business decision and the innovat...
31 Mai 202330min
EP 196 - Chris Dishman (Totango) Prioritising Customer Success During Challenging Times
Today on the show we have Chris Dishman, Sr. VP of Customer Success at Totango. In this episode, we discussed Chris's unique transition from being a customer of Totango to becoming a crucial part of...
24 Mai 202334min
EP 195 - Alison Prator (Float) The evolution of Customer Experience at Hyper-growth Startups
Today on the show we have Alison Prator, Director of Customer Success at Float. In this episode, Alison shared her experience transitioning from leading a sales team to leading a whole department ac...
3 Mai 202329min
EP 194 - Tony Sternberg (ProsperStack) Automating Tailored Customer Experiences to Reduce Churn
Today on the show we have Tony Sternberg, co-founder and CEO of Prosper Stack. In this episode, Tony shared the challenges of selling a business and the importance of churn and retention in the revi...
26 Apr 202324min
