How to Build IT Accountability with SoD (ISO 27001 Control 5.3)
In this episode of The ITSM Practice, Luigi Ferri explores ISO/IEC 27001:2022 Control 5.3 – Segregation of Duties (SoD). Learn how to reduce risk, design accountability, and strengthen your ISMS with ...
21 Okt 202510min
The VMO in ITIL 4: Aligning Work with Strategy and Value
The Value Management Office: Moving from Work to Worth. Is your IT team busy… but not sure if it’s delivering real value? In this episode, we uncover how a Value Management Office (VMO) helps organiza...
14 Okt 20259min
ISO 31000: Building Risk-Aware Culture Through Smarter Decisions
Discover how ISO 31000 transforms risk from a compliance task into a shared decision-making mindset. In just 8 minutes, learn how to embed risk-aware thinking across IT, business continuity, cybersecu...
7 Okt 202510min
Align BIAN and ITIL 4 for Capability-Based IT Governance
Discover how to align BIAN Service Domains with ITIL 4's Service Value System to transform your static CMDB into a dynamic capability governance model. Learn how to drive business value, enable compos...
30 Sep 20259min
No IT Security without Service Management: Integration Strategies for Resilience
In Part 2 of this essential discussion, we move from theory to practice. You’ll learn how to integrate security into service management using frameworks like ITIL, practical change controls, and unifi...
23 Sep 202515min
IT Security Needs Service Management: Exploring the Interdependence
In Part 1 of this powerful two-part series, we break down the foundational link between IT Security and IT Service Management (ITSM). You'll discover how service management processes such as incident ...
16 Sep 202516min
How to Measure Cybersecurity Effectiveness: KPIs, KRIs, and Business Impact
Struggling to prove the value of your cybersecurity efforts? In this episode of The ITSM Practice, Luigi Ferri shows how to turn cybersecurity metrics into business assets. Learn why measuring outcome...
9 Sep 20259min
Securing Agentic AI: Maturity-Based Cybersecurity Strategies
Agentic AI is here, learning, deciding, and acting without human approval. But is your organization mature enough to secure it? In this episode, we explore how to align AI autonomy with tailored secur...
2 Sep 20259min
