Episode 2: Building Customer Loyalty
Mastering the 80/20 rule. Having customers lined up for all the right reasons. In this episode, get useful takes on the topic of retention from an industry leader and a thriving shop owner. Then join ...
9 Aug 202125min
Episode 1: Changing Customer Expectations
What effect has the pandemic had on customer expectations? In this episode, host Chris Czmyrid and guests provide a big-picture view, insights from the field and a great recipe for customer service. P...
27 Jul 202129min
