#18 Uncover Banking CX Blindspots to Reach a Digital Breakthrough
How would you react if your FI spent half a million and 2 years developing a new app but after launching it, the customer satisfaction decreased? 7 non-obvious factors can either lead you to a digita...
2 Feb 202120min
#17 Banking Customer Experience Trends that Will Define the Post-Covid Digital Strategy
The pandemic created a monumental shift from physical to digital by accelerating the natural progress many times over. People have adopted new behaviors that will become habit-forming. Just being digi...
13 Jan 202143min
#16 Creating an Emotional Connection Between FIs and Digital Banking Customers Through UX
In times of global uncertainty, the key factor for choosing one brand over another is whether it cares about its customers. Emotional connection is what differentiates successful and loved financial b...
9 Des 202057min
#15 Financial UX Process: Transforming Digital Banking 100% Remotely
The COVID-19 crisis fast-forwarded the finance industry several years ahead. In just a few days, a great digital customer experience became the main differentiator between demanded financial products ...
6 Okt 202014min
#14 Building a Bond Between Digital Banking Brands and Customers through Financial UX Design
Customer centricity is the bridge that bonds financial brands with their customers. Never before has it been so important to ensure a truly caring relationship between financial institutions and peopl...
15 Sep 202041min
#13 Five Digital Age Challenges that Digital Banking can Tackle with the Power of UX
The digital age has opened more opportunities than ever before for development and growth. This challenges the banks to adopt a new mindset, business approach and innovative technologies to take their...
15 Sep 202025min
#12 Banking Digital Transformation Fails Without UX Transformation
73% of digital transformations fail according to a study by Everest Group. In the process of digital transformation, the main focus usually is on the product, innovation and digital technology. But, i...
8 Sep 202010min
#11 Overcome the “Marketing Mindset” That Ruins Digital Transformation in Banking
In this Financial UX design podcast, we will guide you through the differences between businesses that have adapted the experience mindset versus the ones that still think and operate in the outdated ...
12 Aug 202011min
