Episode 24: Aaron Woods, Senior Manager of Customer Success at LaunchDarkly (with special guest John Egan)
10KMedia Podcast21 Juni 2022

Episode 24: Aaron Woods, Senior Manager of Customer Success at LaunchDarkly (with special guest John Egan)

Adam sits down with Aaron to discuss customer support vs. customer success, the importance of being proactive to reduce churn, and ultimately why every modern organization needs a strong customer-centric culture. John Egan joins the conversation to talk about the importance of customer signals when it comes to incident response.

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Episode 3: Shahar Fogel, CEO of Rookout

Episode 3: Shahar Fogel, CEO of Rookout

Adam sits down with Shahar to discuss bottom-up vs top-down sales, building a company focused on cloud vs on-prem, and the rise of Understandability within DevOps.

23 Mars 202139min

Episode 2: Tammy Bryant, Principal SRE at Gremlin

Episode 2: Tammy Bryant, Principal SRE at Gremlin

Adam sits down with Tammy to discuss the meteoric rise of DigitalOcean back around 2014, how to effectively manage teams during the pandemic, how Dropbox incentivized a culture of resilience, and evangelizing the still-relatively-underground practice of Chaos Engineering.

17 Feb 202129min

Episode 1: Daniel 'Spoons' Spoonhower, Chief Architect and Co-Founder of Lightstep

Episode 1: Daniel 'Spoons' Spoonhower, Chief Architect and Co-Founder of Lightstep

Adam sits down with Spoons to chat about AI's role in operations, the differences between monitoring and observability, and the announcement of Change Intelligence.

4 Feb 202146min

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