Service Management Leadership - Focus on what is important
A brief discussion about looking at metrics through the eyes of the consumer Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership c...
2 Aug 20216min
Philip DeYoung Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
Philip joins Jeffrey as the 41st guest on the Service Management Leadership podcast. Topics are centered around his ITSM journey, the merging of frameworks, and handling P1 Incidents. Each week, Jef...
29 Juli 202145min
Morning Tea with Jeffrey - How to do Change better
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the f...
28 Juli 202111min
Service Management Leadership - How easy is it to consume your services?
A brief discussion about looking at service consumption through the eyes of the consumer Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity ...
27 Juli 20218min
Service Management Leadership - Our customers need more
A brief discussion about why Experience Management is here to stay Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities...
26 Juli 20218min
David Ratcliffe Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
David joins Jeffrey as the 40th guest on the Service Management Leadership podcast. Topics are centered around Pink22 Conference, Pink Elephant, and the new way of doing business. Each week, Jeffrey ...
22 Juli 202149min
Morning Tea with Jeffrey - How to fix the problem
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the f...
21 Juli 20217min
Service Management Leadership - Time is flowing by
A brief discussion about 2021 goals Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next week's sh...
20 Juli 20215min
