Service Management Leadership - It is not the tools fault
A brief discussion about ITSM and ITAM tools Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next ...
19 Juli 20216min
Kenny Hosey Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
Kenny joins Jeffrey as the 39th guest on the Service Management Leadership podcast. Topics are centered around ITIL4 and Digital Transformation. This is republished from a few weeks ago. Each week, J...
15 Juli 202138min
Morning Tea with Jeffrey - A framework is only as good as it is applied
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the f...
14 Juli 20218min
Service Management Leadership - Two ways to reduce cost and improve customer experience
A brief discussion about two ways to reduce IT costs and improve customer experiences Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity lea...
13 Juli 20217min
Service Management Leadership - See, yours is not so bad ....
A brief discussion about asset management Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as next wee...
12 Juli 20216min
Katrina Macdermid Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
Kat joins Jeffrey as the 38th guest on the Service Management Leadership podcast. Topics are focused on Human-Centered Design and Service Management. Each week, Jeffrey will be interviewing guests fr...
8 Juli 202130min
Morning Tea with Jeffrey - Guidance on using external partners
Each Wednesday, Jeffrey will be discussing topics in the technology, Service Management, or Business Continuity areas. Stay tuned as next week's show is one you will not want to miss. Jeffrey is the f...
7 Juli 20219min
Service Management Leadership - What Have We Learned?
A brief discussion reflecting on what we have learned over the past 18 months Each week, Jeffrey will be interviewing guests from the technology, Service Management, or Business Continuity leadership ...
6 Juli 20219min
