Service Management Leadership - Three Changes In ITIL4
In this episode, Jeffrey discusses three changes in ITIL4 from ITILv3Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the f...
28 Aug 20256min
Ep 64: “Business-First Security Strategy” – Jeffrey Wheatman
In this episode, Jeffrey Wheatman and I explore the future of security and risk management, discussing the persistent communication challenges CISOs face, the need for business-focused risk quantifica...
28 Aug 202528min
Service Management Leadership - Kyndryl People Readiness Report, Part 4
In this episode, Jeffrey discusses the Kyndryl People Readiness Report, Part 4. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffr...
25 Aug 20257min
"One Phone Call Can Change Your Life, and the Internet Changed Everything" – Rina Brahmbhatt and Prof. Ahmed Banafa
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's process...
22 Aug 202510min
Service Management Leadership - Impact of AI on ITSM/ITIL4
In this episode, Jeffrey discusses the impact of AI on service management. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is...
21 Aug 20256min
Ep 63: “Mitigating AI Risk Through Learning” – Jeffrey Wheatman
In this episode, Jeffrey Wheatman and I dive deep into AI's security implications and broader societal impact. We explore the three-bubble AI risk model, discuss governance challenges, examine the dig...
21 Aug 202526min
Service Management Leadership - Kyndryl People Readiness Report, Part 3
In this episode, Jeffrey discusses the Kyndryl People Readiness Report, Part 3. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffr...
18 Aug 20257min
“People Remember How You Made Them Feel, Not Just What You Built” – Rina Brahmbhatt and Hind Diouani
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's process...
15 Aug 202511min
