Service Management Leadership - Technical Support Encouragement
In this episode, Jeffrey discusses the technical supportEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Ser...
14 Aug 20256min
Service Management Leadership - Kyndryl People Readiness Report, Part 2
In this episode, Jeffrey discusses the Kyndryl People Readiness Report, Part 2. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffr...
11 Aug 20256min
"Technology Evolves, But It’s People Who Define Its Purpose" – Rina Brahmbhatt and Hind Diouani
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's process...
8 Aug 202510min
Service Management Leadership - State of XLA, Part 2
In this episode, Jeffrey discusses the State of XLA report from XLA Institute. This is part 2 of 2. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Managemen...
7 Aug 20255min
Ep 62: “Breaking Down Organizational Silos” – Jeffrey Wheatman
In this episode, I reconnect with Jeffrey Wheatman, Senior VP Cyber Risk Strategist at BlackKite and former Gartner analyst colleague. We explore the persistent challenge of organizational silos, exam...
6 Aug 202533min
Service Management Leadership - Kyndryl People Readiness Report, Part 1
In this episode, Jeffrey discusses the Kyndryl People Readiness Report, Part 1. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffr...
4 Aug 20257min
"Learning to Learn Is the Real Skill – and It Never Ends" – Rina Brahmbhatt and Hind Diouani
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's process...
1 Aug 202513min
Service Management Leadership - State of XLA, Part 1
In this episode, Jeffrey discusses the State of XLA report from XLA Institute. This is part 1 of 2. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Managemen...
31 Juli 20258min
